Description:
FORMAL EDUCATION:· Grade 12 (NQF 4)
· Tertiary qualification in Information Technology (NQF 6) or relevant years experience and/or technical certification
EXPERIENCE:
· 5 7 years relevant experience in the telecoms industry
· Experience in PABX and voice gateways (e.g. AudioCodes, SBC)
TECHNICAL / LEGAL CERTIFICATION
· PABX certification essential
· A+ and N+
· Appropriate NEC Certification (advantageous)
· Appropriate MITEL Certification (advantageous)
RESPONSIBILITIES:
· To maintain and manage various PBXes and network related services for customers
· To achieve high standard of customer satisfaction through the delivery of timely, and well managed projects
· To respond to customers queries and complaints
· To perform second and third level support for day to day operations.
· To evaluate, implement and train in new technologies to enhance the service offering of the PBX and network managed services
· To deploy and plan technology
· To implement patches and upgrades of the PBXes and network features and functions
· To ensure projects follow the Gijima process
· To own and ensure successful ongoing delivery of services after project completion
· To take accountability for timely delivery of major projects
· To develop co-operative working across functional boundaries
· To design, implement and troubleshoot large voice related product and service solutions in internal and external consulting roles
· Proactively identify system problems before they affect the clients systems
· Ensure minimum downtime of systems and a high quality of operation at all times.
· May be required to provide support to other customers or sites as business needs arise, which could include occasional travel.
KEY COMPETENCIES:
Knowledge
Working with 3rd party vendors Working in Service provider environment Understanding methodology of voice Personal attributes
Applying Expertise and Technology Learning and Researching Creating and Innovating Presenting and Communicating Information Planning and Organising Entrepreneurial and Commercial Thinking Analysing Ability to interact and communicate at all levels
09 Jan 2026;
from:
gumtree.co.za