Description:
To begin your application, please fill out this form:
https://forms.monday.com/forms/8ced0eeba706a6f70a43b00c5c51dc6c?r=use1
Our client is a fast-growing, medically guided GLP-1 weight loss and metabolic health program. They partner with licensed providers and pharmacies across multiple states to deliver high-touch, concierge-level care focused on long-term success—not one-time prescriptions. This business is built on memberships, retention, and patient relationships, and operations is the backbone of everything they do.
About the position:
We are hiring an Operations Manager to own the full patient and revenue engine for our GLP-1 program. We are looking for someone who has a proven track record of running and scaling a revenue-driven operation — whether in telehealth, GLP-1, e-commerce, subscriptions, dropshipping, or sales-led businesses — where conversion, fulfillment, billing, and retention all mattered.
You will operate inside HubSpot (CRM, pipelines, follow-ups) and Vagaro (memberships, billing, scheduling) and be accountable for turning marketing into revenue—and revenue into long-term patients.
Responsibilities:
Lead Flow & Sales Execution
- Ensure 100% of leads are contacted, worked, and properly followed up in HubSpot
- Make sure all consultations are scheduled, attended, and converted
- Hold the sales team accountable to follow-ups, response times, and task completion
- Maintain a minimum 35% consult-to-enrollment conversion rate
- Identify where leads stall or drop and fix the process
Customer Retention & Lifetime Value
- Own patient retention with a target of 8+ months LTV per patient
- Track pauses, cancellations, and failed reorders
- Build and manage retention workflows inside HubSpot and Vagaro
- Ensure patients receive consistent follow-ups, education, and reorder reminders
Vagaro (Memberships, Billing & Scheduling)
- Manage all GLP-1 memberships, billing, upgrades, pauses, and cancellations
- Ensure every patient is on the correct plan and billed correctly
- Set up programs, discounts, and promotions
- Audit accounts to prevent revenue leakage
- Manage consults, follow-ups, and check-in appointments
HubSpot CRM Ownership
- Maintain clean, accurate lead and patient pipelines
- Ensure every lead and patient has tasks and next steps
- Monitor conversion, follow-ups, and pipeline health
- Keep the sales and care teams accountable to CRM usage
Provider & Pharmacy Coordination
- Track NP clearances and prescription submissions
- Monitor pharmacy fulfillment and shipping timelines
- Resolve delays and escalate issues before they impact patients
Process, Team & Reporting
- Create and maintain SOPs and workflows
- Train team members on systems and process
- Monitor KPIs including leads, conversion, churn, LTV, and MRR
- Provide weekly and monthly operational reporting
Requirements:
- Ensure 100% of leads are contacted, worked, and properly followed up in HubSpot
- Make sure all consultations are scheduled, attended, and converted
- Hold the sales team accountable to follow-ups, response times, and task completion
- Maintain a minimum 35% consult-to-enrollment conversion rate
- Identify where leads stall or drop and fix the process
- Own patient retention with a target of 8+ months LTV per patient
- Track pauses, cancellations, and failed reorders
- Build and manage retention workflows inside HubSpot and Vagaro
- Ensure patients receive consistent follow-ups, education, and reorder reminders
- Manage all GLP-1 memberships, billing, upgrades, pauses, and cancellations
- Ensure every patient is on the correct plan and billed correctly
- Set up programs, discounts, and promotions
- Audit accounts to prevent revenue leakage
- Manage consults, follow-ups, and check-in appointments
- Maintain clean, accurate lead and patient pipelines
- Ensure every lead and patient has tasks and next steps
- Monitor conversion, follow-ups, and pipeline health
- Keep the sales and care teams accountable to CRM usage
- Track NP clearances and prescription submissions
- Monitor pharmacy fulfillment and shipping timelines
- Resolve delays and escalate issues before they impact patients
- Create and maintain SOPs and workflows
- Train team members on systems and process
- Monitor KPIs including leads, conversion, churn, LTV, and MRR
- Provide weekly and monthly operational reporting
- Crm Experience: 2 to 3 years
- Experience in telehealth, GLP-1, weight loss, or subscription healthcare
- Strong CRM experience (HubSpot or similar)
- Experience managing memberships, billing, or subscription platforms (Vagaro, Zenoti, Hubspot, etc.)
- A track record of running high-volume patient workflows
- Schedule is Monday-Friday, 9am-5pm EST
- Highly organized and detail-oriented
- Proactive and ownership-driven
- Comfortable holding people accountable
- Focused on both patient experience and revenue performance
This role is for a true operator, not a coordinator.
Requirements:
- Experience in telehealth, GLP-1, weight loss, or subscription healthcare
- Strong CRM experience (HubSpot or similar)
- Experience managing memberships, billing, or subscription platforms (Vagaro, Zenoti, Hubspot, etc.)
- A track record of running high-volume patient workflows
- Schedule is Monday-Friday, 9am-5pm EST
You should be:
- Highly organized and detail-oriented
- Proactive and ownership-driven
- Comfortable holding people accountable
- Focused on both patient experience and revenue performance
To proceed with your application, please fill out this form:
https://forms.monday.com/forms/8ced0eeba706a6f70a43b00c5c51dc6c?r=use1