Description:
- We're looking for a Snr Tier 2 Remote Support Technician to join our Managed IT Services team, in office. This role suits a confident escalation engineer with strong MS, endpoint & networking fundamentals.
- We're looking for a Snr Tier 2 Remote Support Technician to join our Managed IT Services team, in office. This role suits a confident escalation engineer with strong MS, endpoint & networking fundamentals.
Key Skills:
- MS Windows, Office & MS 365 (snr level)
- Desktop & laptop hardware troubleshooting
- Active directory (in-prem), Mimecast, antivirus solutions
- Entry-level exposure to Azure AD, Group Policy & networking (WAN/LAN)
- Experience with tools such as Atera, Sage, Acronis
- Act as a Tier 2 escalation point
- Resolve incidents within SLA using a service desk system
- Produce clear SOPs and work instructions
- Support users remotely with occasional onsite work
- 3-5 years IT support experience (MSP preferred)
- Strong communication & documentation skills
- Valid driver's license
- Exposure to a wide variety of technologies and industries
- Opportunities for skills development and certification
- Long-term career growth in a stable company
Requirements:
- We're looking for a Snr Tier 2 Remote Support Technician to join our Managed IT Services team, in office. This role suits a confident escalation engineer with strong MS, endpoint & networking fundamentals.
- We're looking for a Snr Tier 2 Remote Support Technician to join our Managed IT Services team, in office. This role suits a confident escalation engineer with strong MS, endpoint & networking fundamentals.
Key Skills:
- MS Windows, Office & MS 365 (snr level)
- Desktop & laptop hardware troubleshooting
- Active directory (in-prem), Mimecast, antivirus solutions
- Entry-level exposure to Azure AD, Group Policy & networking (WAN/LAN)
- Experience with tools such as Atera, Sage, Acronis
- Act as a Tier 2 escalation point
- Resolve incidents within SLA using a service desk system
- Produce clear SOPs and work instructions
- Support users remotely with occasional onsite work
- 3-5 years IT support experience (MSP preferred)
- Strong communication & documentation skills
- Valid driver's license
- Exposure to a wide variety of technologies and industries
- Opportunities for skills development and certification
- Long-term career growth in a stable company
- We're looking for a Snr Tier 2 Remote Support Technician to join our Managed IT Services team, in office. This role suits a confident escalation engineer with strong MS, endpoint & networking fundamentals.
- We're looking for a Snr Tier 2 Remote Support Technician to join our Managed IT Services team, in office. This role suits a confident escalation engineer with strong MS, endpoint & networking fundamentals.
Key Skills:
- MS Windows, Office & MS 365 (snr level)
- Desktop & laptop hardware troubleshooting
- Active directory (in-prem), Mimecast, antivirus solutions
- Entry-level exposure to Azure AD, Group Policy & networking (WAN/LAN)
- Experience with tools such as Atera, Sage, Acronis
- Act as a Tier 2 escalation point
- Resolve incidents within SLA using a service desk system
- Produce clear SOPs and work instructions
- Support users remotely with occasional onsite work
- 3-5 years IT support experience (MSP preferred)
- Strong communication & documentation skills
- Valid driver's license
- Exposure to a wide variety of technologies and industries
- Opportunities for skills development and certification
- Long-term career growth in a stable company
- We're looking for a Snr Tier 2 Remote Support Technician to join our Managed IT Services team, in office. This role suits a confident escalation engineer with strong MS, endpoint & networking fundamentals.
Key Skills:
- MS Windows, Office & MS 365 (snr level)
- Desktop & laptop hardware troubleshooting
- Active directory (in-prem), Mimecast, antivirus solutions
- Entry-level exposure to Azure AD, Group Policy & networking (WAN/LAN)
- Experience with tools such as Atera, Sage, Acronis
- Act as a Tier 2 escalation point
- Resolve incidents within SLA using a service desk system
- Produce clear SOPs and work instructions
- Support users remotely with occasional onsite work
- 3-5 years IT support experience (MSP preferred)
- Strong communication & documentation skills
- Valid driver's license
- Exposure to a wide variety of technologies and industries
- Opportunities for skills development and certification
- Long-term career growth in a stable company
- MS Windows, Office & MS 365 (snr level)
- Desktop & laptop hardware troubleshooting
- Active directory (in-prem), Mimecast, antivirus solutions
- Entry-level exposure to Azure AD, Group Policy & networking (WAN/LAN)
- Experience with tools such as Atera, Sage, Acronis
- Act as a Tier 2 escalation point
- Resolve incidents within SLA using a service desk system
- Produce clear SOPs and work instructions
- Support users remotely with occasional onsite work
- 3-5 years IT support experience (MSP preferred)
- Strong communication & documentation skills
- Valid driver's license
- Exposure to a wide variety of technologies and industries
- Opportunities for skills development and certification
- Long-term career growth in a stable company
08 Jan 2026;
from:
careers24.com