Description:
Working Hours: 08:00 – 17:00 (EST) - 15:00 - 00.00 (Souhth African Time)
Salary: USD 1200.00 - USD 1500.00 per month
We are looking for an experienced Engineer: Managed Services to join our technical team. This role is responsible for managing, supporting and maintaining IT infrastructure across multiple client environments. The successful candidate will be a strong technical specialist with solid experience in Microsoft, cloud, networking, security and virtualisation technologies and the ability to work independently in a fast-paced, multi-client environment.
Key Responsibilities
Network & Systems Administration
-
Administer and maintain client network infrastructure including routers, switches, firewalls and wireless technologies (Cisco, SonicWall, Palo Alto, Juniper, F5, HP, Aruba).
-
Manage on-premise and cloud-based server environments using Windows Server (2008–2022), VMware and Hyper-V.
-
Support and administer Microsoft 365, Active Directory and Azure environments, including user management, group policies and cloud services.
-
Implement and maintain firewall and VPN solutions (Cisco AnyConnect, Meraki, SonicWall, Fortinet).
Security & Compliance
-
Monitor and manage security controls including firewalls, antivirus and intrusion detection/prevention systems.
-
Perform vulnerability assessments, patch management and security updates.
-
Assist clients with disaster recovery and business continuity planning.
Support & Troubleshooting
-
Provide technical support across systems, networks and applications.
-
Diagnose and resolve issues remotely using monitoring and remote access tools.
-
Troubleshoot issues ranging from desktop support to complex network problems.
Virtualisation & Cloud
-
Administer VMware environments, including installation, configuration, and maintenance of virtual servers.
-
Provide Azure cloud support to ensure scalable and resilient client infrastructure.
Ticketing, Monitoring & Reporting
-
Manage and resolve incidents using ticketing systems such as ConnectWise, Kaseya and ServiceNow.
-
Proactively monitor system and network performance to prevent downtime.
-
Maintain accurate technical documentation and provide reports on system performance, uptime and security incidents.
Requirements:
-
Administer and maintain client network infrastructure including routers, switches, firewalls and wireless technologies (Cisco, SonicWall, Palo Alto, Juniper, F5, HP, Aruba).
-
Manage on-premise and cloud-based server environments using Windows Server (2008–2022), VMware and Hyper-V.
-
Support and administer Microsoft 365, Active Directory and Azure environments, including user management, group policies and cloud services.
-
Implement and maintain firewall and VPN solutions (Cisco AnyConnect, Meraki, SonicWall, Fortinet).
-
Monitor and manage security controls including firewalls, antivirus and intrusion detection/prevention systems.
-
Perform vulnerability assessments, patch management and security updates.
-
Assist clients with disaster recovery and business continuity planning.
-
Provide technical support across systems, networks and applications.
-
Diagnose and resolve issues remotely using monitoring and remote access tools.
-
Troubleshoot issues ranging from desktop support to complex network problems.
-
Administer VMware environments, including installation, configuration, and maintenance of virtual servers.
-
Provide Azure cloud support to ensure scalable and resilient client infrastructure.
-
Manage and resolve incidents using ticketing systems such as ConnectWise, Kaseya and ServiceNow.
-
Proactively monitor system and network performance to prevent downtime.
-
Maintain accurate technical documentation and provide reports on system performance, uptime and security incidents.
- Technical Skills
- Network And Infrastructure
- Firewalls And Security
- Visualisation And Cloud Platforms
- Managed Services Tools
-
Bachelor’s Degree in Computer Science, Information Technology or related field.
-
4–7 years’ experience as a Systems Engineer / Network Engineer / Infrastructure Engineer.
-
Strong experience with:
-
Microsoft 365, Active Directory, Azure
-
Windows desktop and server environments
-
VMware and virtualisation technologies
-
Firewall and VPN solutions (Cisco, SonicWall, Fortinet, Meraki)
-
-
Solid understanding of networking protocols (TCP/IP, DNS, DHCP, VPN).
-
Experience working in a managed services or multi-client environment .
-
Excellent English communication skills (written and verbal).
-
Microsoft 365, Active Directory, Azure
-
Windows desktop and server environments
-
VMware and virtualisation technologies
-
Firewall and VPN solutions (Cisco, SonicWall, Fortinet, Meraki)
-
Bachelor’s Degree in Computer Science, Information Technology or related field.
-
4–7 years’ experience as a Systems Engineer / Network Engineer / Infrastructure Engineer.
-
Strong experience with:
-
Microsoft 365, Active Directory, Azure
-
Windows desktop and server environments
-
VMware and virtualisation technologies
-
Firewall and VPN solutions (Cisco, SonicWall, Fortinet, Meraki)
-
-
Solid understanding of networking protocols (TCP/IP, DNS, DHCP, VPN).
-
Experience working in a managed services or multi-client environment .
-
Excellent English communication skills (written and verbal).