Description:
· Communication:
· Follow up on outstanding/new accounts/queries, telephonically and via email. Liaising with customers, drivers, sales reps, 3 rd party couriers and internal sales team in an efficient yet friendly manner.
· Accountability:
· Quality, ensuring that all payment allocations are done accurately according to the customers remittance and credit agreements
· Reconcile customer accounts ensuring all customer queries are resolved accurately
· Process new accounts, doing Credit checks, sales manager approval and upload onto K8
· Comply with the measures and targets set by management to achieve the goals of the company.
· Respect:
· Uphold the companies’ goals and values.
· Team work:
· Assist the admin team with enquiries and information
Requirements:
· NSC + 2 years accounts experience
· Excellent verbal and written communication skills in English
· Confidence and persistence in a friendly manner
· Able to keep calm under pressure
· Computer literate ie, can use email, Excel and Word efficiently.
· Strong bookkeeping/numeracy skills.
· Reconciling and managing account queries
· Ability to multitask, prioritize and manage time effectively.
· Accuracy in capturing of information and data, eye for detail
· Ability to resolve issues and address complaints
· Service orientated mindset