Description:
Management Couple – 5-Star Game Lodge (Welgevonden Game Reserve)Reporting To:Lodge Owners / Regional Operations ManagerOverview:A luxury 5-star game lodge in Welgevonden Game Reserve seeks an experienced Management Couple to jointly oversee all lodge operations. The couple will ensure exceptional guest experiences, smooth daily operations, financial controls, staff leadership, and conservation-focused hospitality in line with 5-star standards.Key Responsibilities (Shared Accountability):Overall lodge management and operational excellenceUpholding 5-star service standards and guest satisfactionStaff leadership, training, discipline, and motivationFinancial controls, budgeting, cost management, and reportingHealth, safety, hygiene, and legal complianceConservation ethics and reserve regulations complianceActing as lodge ambassadors and primary guest hostsManager 1: Lodge Manager / Guest Experience LeadPrimary Focus: Front-of-House, Guest Relations & OperationsDuties Include:Hosting guests and ensuring world-class safari experiencesManaging front-of-house departments (reception, guiding liaison, activities)Overseeing reservations, arrivals, departures, and guest communicationsHandling guest feedback, complaints, and special requestsCoordinating game drives with guiding teamMaintaining brand standards and lodge presentationMarketing support: social media content, guest reviews, lodge representationManager 2: Operations / Hospitality ManagerPrimary Focus: Back-of-House, Hospitality & AdministrationDuties Include:Managing housekeeping, maintenance, and lodge logisticsOverseeing food & beverage operations with the Head ChefStock control, ordering, supplier management, and cost controlHR administration, staff rosters, contracts, leave, and payroll supportHealth & safety, hygiene, and staff accommodation standardsManaging lodge infrastructure, vehicles, and assetsMonthly reporting, budgets, and operational planning Staff Management:- Recruitment, training, and performance management
- Creating a positive, professional team culture
- Managing disciplinary processes in line with South African labour law
- Ensuring staff welfare and accommodation standards
- Budget preparation and monitoring
- Cost control (F&B, housekeeping, maintenance, fuel)
- Stock takes and variance reporting
- Basic bookkeeping and invoice management
- Personalized service delivery
- Luxury presentation and attention to detail
- Problem resolution with discretion and professionalism
- Ensuring repeat business and positive online reviews
- Proven experience as a Management Couple or senior lodge managers at a 5-star safari lodge
- Minimum 3–5 years luxury hospitality management experience
- Strong leadership, communication, and interpersonal skills
- Excellent financial and administrative skills
- Computer literacy (PMS, MS Office, reporting tools)
- Valid driver’s licenses (both partners)
- South African labour law knowledge (advantage)
- Ability to live and work in a remote environment
- Hospitality Management / Tourism qualifications
- FGASA (if involved in guiding coordination)
- Wine & beverage knowledge
- First Aid certification
- Live-in position (shared staff accommodation provided)
- Flexible working hours including weekends and public holidays
- Remote bush environment
- Competitive combined salary (based on experience)
- Accommodation and utilities included
- Meals on duty
- Uniform provided
- Work permit assistance (if applicable)
- Performance-based incentives (where applicable)
Requirements:
- Recruitment, training, and performance management
- Creating a positive, professional team culture
- Managing disciplinary processes in line with South African labour law
- Ensuring staff welfare and accommodation standards
- Budget preparation and monitoring
- Cost control (F&B, housekeeping, maintenance, fuel)
- Stock takes and variance reporting
- Basic bookkeeping and invoice management
- Personalized service delivery
- Luxury presentation and attention to detail
- Problem resolution with discretion and professionalism
- Ensuring repeat business and positive online reviews
- Proven experience as a Management Couple or senior lodge managers at a 5-star safari lodge
- Minimum 3–5 years luxury hospitality management experience
- Strong leadership, communication, and interpersonal skills
- Excellent financial and administrative skills
- Computer literacy (PMS, MS Office, reporting tools)
- Valid driver’s licenses (both partners)
- South African labour law knowledge (advantage)
- Ability to live and work in a remote environment
- Hospitality Management / Tourism qualifications
- FGASA (if involved in guiding coordination)
- Wine & beverage knowledge
- First Aid certification
- Live-in position (shared staff accommodation provided)
- Flexible working hours including weekends and public holidays
- Remote bush environment
- Competitive combined salary (based on experience)
- Accommodation and utilities included
- Meals on duty
- Uniform provided
- Work permit assistance (if applicable)
- Performance-based incentives (where applicable)
06 Jan 2026;
from:
careers24.com