Description:
An established company within the financial sector is seeking to hire a highly skilled and experienced Service Desk Lead to join their team. This is an excellent opportunity for an individual with excellent verbal and written communication skills to grow their career within a reputable organisation. Your:
Education:
Matric Relevant IT diploma or degree Minimum of 5 years helpdesk experience in a call center environment of which 2 years of supervisory or team lead experience within a service desk or helpdesk Strong technical knowledge of Office365, MS Teams, Windows OS, EntraID, VPN, etc. IT Certifications ITIL certifiedExperience:
Proficiency with service desk or ticketing systems. Knowledge of network and system administration. Customer service orientation and conflict resolution skills. Excellent problem-solving.Critical Competencies:
Knowledge
Customer centric attitude Proficiency in Helpdesk ticketing system Proficiency in Automated client software deployment solutions Attention to detail Analytical and problem solving ability Ability to work well in a team and also autonomously Professional attitude and appearance. Excellent organizational skills. Multi-tasking and time management skills, with the ability to prioritize tasks. Proven industry experience in enterprise monitoring solutions Industry experience in managing voice solutions Knowledge of ITSM principles. Familiarity with ISO 27000 standards. Knowledge of applicable data privacy practices and laws Ability to develop innovative, practical and sustainable solutions. Show independence and initiative in identifying and solving problems. Plan and prioritize tasks and work for front line support according to agreed timelines. Must be able to work with minimal supervision Highly motivated and enthusiasticSkills
Excellent verbal and written communication skills An active / empathic listener Excellent organisational skills with the ability to multi-task Ability to manage own time effectively and to be prompt and punctual Experience of working effectively within a team and collaborating with others to achieve a goal Demonstrable ability to think around issues and look at the wider picture in order to provide solutions through a variety of problem-solving techniques Drive, self-motivation and ability to work under own initiative Knowledge and understanding of best practice frameworks (such as ITIL, ISO20k) for the delivery of IT servicesWill enable you to do the following:
Duties:
06 Jan 2026;
from:
gumtree.co.za