Description:
We’re looking for a customer-focused, detail-driven Order Fulfilment Controller to join a fast-paced Digital Commerce team. This role is all about keeping online orders on track, resolving issues quickly, and delivering a great customer experience.
Contract: 3 months
Environment: Fast-paced Digital / eCommerce
Customer Interaction: High
Shift Pattern & Hours
Monday to Sunday (rostered)
Shifts between 07h00 – 20h00
5 days on, 2 days off
Weekend & public holiday availability required
Transport provided home after late shifts
Key Responsibilities
Handle customer, store & courier queries (calls, email, chat & WhatsApp)
Proactively manage online orders and resolve delays
Follow up with stores and courier partners to ensure on-time delivery
Keep customers informed on order status and delivery updates
Investigate and resolve service and order issues
Identify trends and assist with process improvements
Requirements
Matric (Grade 12)
Relevant Diploma or Degree (advantage)
Minimum 3 years’ experience in eCommerce, Digital Commerce or customer support
Experience in a multi-channel customer support environmen