Service Supervisor / Wine Steward

Description:

We are looking for a Service Supervisor/Wine Steward who has a deep love for South African viticulture and a natural gift for leading a team. This establishment is set on a 23,000-hectare private concession, with various accommodation offerings. You will manage a cellar that services distinct environments, ensuring that whether a guest is in a group of 30 or a couple in the mountains, the wine and service are impeccable.

Core Criteria:

• Cape Wine Academy 2-year diploma
• Grade 12 and a qualification in Travel and Tourism will be an added advantage.
• A minimum of 1 years experience in a similar position
• A valid Driver's Licence
• Sound Knowledge of TallOrder (advantage)
• Sound knowledge of the highest level of F&B customer service in a luxury environment.
• Sound knowledge of local, regional, and international wines, and other beverages.
• Sound knowledge of food and cooking methods, product and supplies.
• Good knowledge and understanding of stock procedures and control.
• Good knowledge on the operation of all appliances and equipment.
• Good knowledge of hygiene and all cleaning products used.
• Basic knowledge of planning, budgeting and departmental administration. Maximising your impact:
  • Excellent attention to detail.
  • Guest focus philosophy, living the brand and driving the brand experience.
  • Excellent communication skills (written and verbal), practicing honest communication.
  • Team player with positive attitude, enthusiasm, and emotional control.
  • Excellent time management and self-discipline, interpersonal & solution seeking skills.
  • Proactive, use initiative and creative flair when required.
  • Committed and loyal, adaptable, and flexible.
  • Must work accurately under pressure.
  • People skills tolerance, patience, and care, ability to receive constructive feedback openly. Key Focus areas:
    • Ensure consistency in services and products offered.
    • Monitor staff and patron activities to ensure that liquor regulations are obeyed.
    • Perform beverage preparation or service tasks, including presentation and sales of beverages and training thereof, ensuring that the required profit margins are met.
    • Assist in developing and implementing specialty drinks, including welcome, morning and evening drinks.
    • Promote optimal communication between the Kitchen and the Service team, including daily service meetings and appropriate pass management.
    • Investigate guest complaints where required.
    • The primary focus of this position is on Guest Service, yet stock control and financials form a crucial part of the duties.
    • Estimate consumption according to forecasts and schedule beverage and service equipment orders, checking delivery contents to verify quality and quantity.
    • Maintain par levels for crock