Junior Field Technician

Description:

• Repairs and Maintenance Duties.
• Receiving of equipment for repairs.
• Hand over quotation information to administrator.
• Repairing and testing of equipment internally or externally.
• Dispatch or deliver equipment from service department.
• Responsible for maintaining and looking after department tools.
• Other duties as assigned.
  Admin Duties.
  
  • Completing of all paperwork relating to service department systems.
  • Stock management, receiving and installation of parts on quoted machines.
  • Keeping service department neat and tidy.
  • Assist service office administrator when required.
  • Assist and partake in annual stock takes.
  • Other duties as assigned.
    Customer Service.
    
    • Assist customers or visitors at Service reception.
    • Assist customers in loading or offloading machines.
    • Friendly and prompt customer service at point of repair, delivery, or collection.
    • To ensure all necessary paperwork handed to the service administrator immediately for processing when machines arrive, quoted and after a repair is done.
      Client Sites.
      
      • When going out to client sites, Junior Technician to be escorted by Technician.
      • Junior Technician to use such opportunities to learn how to related to clients.
      • Always be neat and well-presented and well mannered.
      • Always adhere to client rules and procedures on their site.
      • Always be courteous, helpful and an ambassador for the Numatic brand.
      • Be professional and time sensitive, do not be late for appointments with clients.
      • Vehicles: Will be amended when and as necessary.Tools and Parts.
        
        • Tools to perform work on and off site will be issued first time, if lost, user to replace at own cost.
        • Always be neat in your workplace and arrange tools neatly.
        • Do not cause tripping hazards with tools on floor or work bench areas or on client sites.
        • Always keep spare parts under your control at client sites.
        • Technician who loses spare parts will be held liable to replace it.
          Workshop
          
          • Always work as neat as possible.
          • Clean after yourself after using floor or workbench area.
          • Wear the correct PPE (Personnel Protective Equipment) when working and using tools, chemicals, equipment etc in workshop area. (Also correct PPE when on clients sites)
          • Make sure machines worked on, in workshop, is properly signed in and marked with tags with info such as client name, serial number, etc.
          • After quote is done on a machine, make sure paperwork is handed to Service Administrator.
          • When approval for repair is given, make sure picked parts are correct, installed correctly, machine is cleaned, Service Administrator is informed of repair done, POD placed on machine and parked in collection bay