Matric Entry Level Job Positions

Description:

We rely on knowledgeable professionals to interact with our valued customers who have questions or concerns. We’re looking for a entry level call center representative to join our team, managing a large volume of inbound and outbound calls. The ideal candidates must be based in Gauteng, Pretoria, will be a quick learner who can memorize scripts and adapt them when issues arise during a call.

Objectives of this role

• Handle a large volume of inbound and outbound calls in a timely manner
• Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary
• Identify customer needs, research issues, resolve complaints, and provide solutions
• Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team
• Recommend improvements for systems and processes to boost organizational efficiency
  Responsibilities
  • Memorize scripts for products and services, and refer to them during calls
  • Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
  • Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate
  • Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
  • Create and maintain record of daily problems and remedial actions taken, using call-center database
  • Leverage data and insights gathered by the call center to recommend and influence process improvements
    WhatsApp 067 761 8853 or Call 012 448 4258 Required skills and qualifications
    • High school degree or equivalent
    • Strong active-listening and verbal-communication skills
    • Proficiency in problem-solving
    • Ability to multitask and manage time effectively
    • Training is Provided