Service Advisor

Description:

Service Advisor Job Specification:

- Job Title: Service Advisor
- Location: [Insert specific location]
- Department: Service
- Reporting to: Service Manager

Job Purpose:
The Service Advisor is responsible for providing exceptional customer service to clients who bring their vehicles in for servicing and repairs. They are the main point of contact between the customer and the service department, ensuring that all necessary repairs and maintenance work are accurately identified and communicated to the customer. The Service Advisor also schedules appointments, estimates costs, and maintains accurate service records.

Key Responsibilities:
1. Greet customers in a professional and friendly manner.
2. Communicate with customers to understand their vehicle’s issues and concerns.
3. Provide accurate estimates for repairs and maintenance work.
4. Schedule service appointments and ensure timely completion of work.
5. Collaborate with technicians to ensure all repairs are completed correctly and efficiently.
6. Follow up with customers to ensure satisfaction and address any concerns.
7. Maintain accurate and up-to-date service records.
8. Keep customers informed of any delays or changes to the service timeline.
9. Provide recommendations for additional services based on vehicle inspection findings.
10. Handle customer complaints and resolve issues in a timely and professional manner.
11. Stay up-to-date on industry trends and changes in vehicle technology.

Qualifications:
- High school diploma or equivalent required; vocational training or certification in automotive technology preferred.
- Previous experience in a customer service role, preferably in an automotive service department.
- Strong communication and interpersonal skills.
- Excellent organizational and time-management abilities.
- Knowledge of automotive systems and technology.
- Ability to work effectively under pressure and handle multiple tasks simultaneously.
- Proficient in computer software and systems used in service departments.

This job specification is intended to outline the key responsibilities and qualifications required for the role of a Service Advisor. Additional duties and requirements may be necessary based on the specific needs of the organization.