Description:
Key Responsibilities
Core Responsibilities:
- Claims Management: Handle the full lifecycle of customer claimsfrom lodgement to resolution. Use training and tools to ensure accuracy and detect fraudulent activity.
- Sales & Retention: Guide customers through policy options, follow up on quotes, and take proactive steps to retain existing policyholders.
- Customer Support: Deliver timely, professional support via calls, emails, and LiveChat. Clearly communicate next steps and resolve disputes with empathy.
Secondary Responsibilities:
- Team Collaboration: Contribute to shared goals across sales, claims, and customer service.
- Task Management: Maintain organized and accurate digital records while meeting service level agreements.
- Additional Support: Assist with third-party recoveries and stay informed on trends, competitors, and regulatory updates.
What Youll Bring
- Experience: 23 years in customer service or claims, with a proven track record (references required).
- Education: School certificate required; 3-year degree preferred for its emphasis on critical thinking.
- Insurance Familiarity: Prior exposure to insurance is helpful (training provided if needed).
- People Skills: Excellent communicator with strong problem-solving ability and a team mindset.
- Drive: Eagerness to learn, grow, and contribute in a fast-paced environment.
- Location: Based in or near Stellenbosch, with own reliable transport.
What We Offer
- In-depth training in insurance, sales, and claims processes
- S
04 Jul 2025;
from:
gumtree.co.za