Description:
This is a premier safari portfolio, managing high-end lodges and offering luxury wildlife experiences. This role is ideal for someone with previous Lodge experience.Core Criteria:
- Matric required, with Diploma or equivalent in Hospitality (preferred)
- Minimum of 2 years experience in a similar front-of-house or reception role, preferably within a high-end lodge or hotel environment
- Computer literacy essential, including MS Office, reservation systems and POS platforms
- Solid understanding of guest service standards
- Strong adherence to procedures
- Proven experience with stock control and administrative processes
- Strong customer service ethos, with the ability to handle challenging situations calmly and professionally
- Excellent attention to detail and organisational ability
- Confident verbal and written communication skillsCore Responsibilities:
- Act as the first point of contact for guests, ensuring a warm, professional welcome and smooth check-in and check-out processes
- Handle front desk operations, including incoming calls, guest queries, and requests
- Provide accurate information and assistance to guests, ensuring an exceptional guest experience at all times
- Handle payments, billing, and associated administrative duties with accuracy
- Maintain a positive, approachable, and professional presence at the front desk
- Prioritise tasks effectively and work independently with strong planning skills
- Take initiative and adopt a proactive, solution-oriented approach to daily tasks
- Support the wider lodge team to uphold the lodges high service standardsOn Offer:
- Market-related monthly package, commensurate with experience and qualifications
- On-site accommodation and laundry provided
- Roster: 3 weeks on / 1 week off
- Annual Leave: 15 days per annum
- Live-in position based at the lodge in Hoedspruit, Limpopo Province
- As this is a hospitality role, flexibility to work irregular hours, including weekends, public holidays, and evenings is required
05 Jan 2026;
from:
gumtree.co.za