Store Supervisor - Port Shepstone Mall Showroom

Description:

homechoice is a leading South African homeware retailer. For 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.

The ideal candidate will drive strong sales performance by converting showroom visitors into customers through compelling product demonstrations, consistently meeting sales targets, and accurately capturing orders and documentation. You will assess customer needs, clearly communicate pricing and offers, and highlight key product features. You’ll also handle customer queries, process payments, and manage refunds and credits to ensure a seamless experience.

What you will love doing in this role

• Lead sales activations in surrounding areas to attract new customers, drive foot traffic, and boost revenue.
• Enhance customer interactions by delivering a positive, engaging sales and service experience where every customer feels valued and supported.
• Manage the full customer journey — from account opening through to order processing — ensuring a smooth, end-to-end experience.
• Leverage comprehensive product knowledge and pricing expertise to maximize conversion rates and deliver the best value to customers.
• Consistently exceed expectations by understanding customer needs and positioning solutions that close sales.
• Maintain high quality standards by ensuring all processes and interactions are accurate and professional.
• Keep the store environment clean, organized, and inviting through regular housekeeping.
• Provide actionable WFS feedback to identify improvement opportunities and help enhance store processes.
• Complete all administration and reporting tasks accurately and on time, ensuring performance records and metrics remain current.

What you’ll need to do this role

• Grade 12/Matric (Minimum Required)
• 1 years’ minimum experience in retail
• Clear criminal and ITC record – Must have
• Must not be currently debarred or declared not fit and proper in terms of the FAIS Act
• Must be available to work shifts, weekends and public holidays.
• Working in the homewares retail industry would be advantageous

What we will love about you

• We love your energy and positive attitude, bringing enthusiasm to every task.
• We love your persuasive skills, guiding others toward desired outcomes.
• We love your ability to work independently or within a team, adapting seamlessly.
• We love your excellent communication skills, building strong connections with others.
• We love your analytical ability and attention to detail, ensuring accuracy.
• We love your resilience and adaptability, thriving in dynamic situations.

Behaviors we love

• Wow my customer
  • Walk in my customers’ shoes
  • Deliver on my promises
  • Deliver insight-led solutions my customers need
• Treat the business as my own
  • Take accountability
  • Be curious, creative & explore opportunities
  • Do it right & at the right time
• Play as a team
  • Be helpful
  • Be inclusive
  • Find the fun

Requirements:

• Lead sales activations in surrounding areas to attract new customers, drive foot traffic, and boost revenue.
• Enhance customer interactions by delivering a positive, engaging sales and service experience where every customer feels valued and supported.
• Manage the full customer journey — from account opening through to order processing — ensuring a smooth, end-to-end experience.
• Leverage comprehensive product knowledge and pricing expertise to maximize conversion rates and deliver the best value to customers.
• Consistently exceed expectations by understanding customer needs and positioning solutions that close sales.
• Maintain high quality standards by ensuring all processes and interactions are accurate and professional.
• Keep the store environment clean, organized, and inviting through regular housekeeping.
• Provide actionable WFS feedback to identify improvement opportunities and help enhance store processes.
• Complete all administration and reporting tasks accurately and on time, ensuring performance records and metrics remain current.

• Grade 12/Matric (Minimum Required)
• 1 years’ minimum experience in retail
• Clear criminal and ITC record – Must have
• Must not be currently debarred or declared not fit and proper in terms of the FAIS Act
• Must be available to work shifts, weekends and public holidays.
• Working in the homewares retail industry would be advantageous

• We love your energy and positive attitude, bringing enthusiasm to every task.
• We love your persuasive skills, guiding others toward desired outcomes.
• We love your ability to work independently or within a team, adapting seamlessly.
• We love your excellent communication skills, building strong connections with others.
• We love your analytical ability and attention to detail, ensuring accuracy.
• We love your resilience and adaptability, thriving in dynamic situations.

• Wow my customer
  • Walk in my customers’ shoes
  • Deliver on my promises
  • Deliver insight-led solutions my customers need
• Treat the business as my own
  • Take accountability
  • Be curious, creative & explore opportunities
  • Do it right & at the right time
• Play as a team
  • Be helpful
  • Be inclusive
  • Find the fun

• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need

• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time

• Be helpful
• Be inclusive
• Find the fun