National Portfolio Administrator

Description:

Are you a highly structured, compliance-driven professional with the ability to manage a critical national portfolio end to end?

We’re looking for a disciplined and detail-oriented National Portfolio Administrator to take ownership of one of our most strategic client portfolios. This role is central to ensuring SLA adherence, compliance excellence, operational readiness, and accurate reporting across all sites nationally.

This is not a clerical role - and requires a highly disciplined, mature, and detail-driven professional who thrives on accountability and structure. It requires maturity, confidence, and the ability to work across Operations, HR, Finance, and senior leadership while maintaining absolute control over compliance and delivery.

WHAT YOU’LL BE DOING (KEY RESPONSIBILITIES)

Portfolio & SLA Management

• Maintain a full working understanding of Key Client SLA and ensure full contractual compliance.
• Act as the central coordination point for all Key Client-related communication and administration.
• Conduct SLA training and ensure operational teams understand contractual obligations.
• Own compliance across all national client sites (statutory, contractual, and internal).
• Track portal access, document expiry, certifications, medicals, inductions, and permits.
• Proactively engage HR regarding training, medicals, and documentation requirements.
• Monitor DSTI, water treatment compliance, and method statements.
• Conduct quarterly Health & Safety audits and follow up on corrective actions.
• Monitor monthly Preventative Maintenance (PM) execution and checklist compliance.
• Ensure PM automation readiness (PDA systems and future platforms).
• Monitor hours worked vs hours allowed per SLA.
• Review and monitor quotations to ensure they relate to service defects and scope.
• Engage daily with Operations teams to follow up on delivery, risks, and gaps.
• Monitor WIP, labour utilisation, and service-related financial controls.
• Compile and submit monthly portfolio reports.
• Support reporting automation initiatives and process improvements.
• Ensure sites are correctly implemented (operating bases, tools, equipment).
• Identify gaps, drive process improvements, and strengthen compliance controls.

WHAT YOU NEED TO SUCCEED

Experience

• 5+ years in portfolio administration, service management, facilities management, or technical services coordination.
• Proven experience managing SLAs in a compliance-heavy environment.
• Multi-site coordination experience (national exposure preferred).

Qualifications

• Matric (essential).
• Diploma/Degree in Operations, Facilities Management, Business Administration (advantageous).
• Health & Safety training (advantageous) Certificate / Compliance / Audit Training (compulsory)

Skills & Attributes

• Extremely detail-oriented and process-driven.
• Strong Excel, reporting, and systems capability.
• Confident communicator with strong follow-up discipline.
• Able to work independently and challenge non-compliance.
• Emotionally mature, resilient, and structured.

WHAT WE OFFER

• A critical role in managing one of the organisation’s most strategic portfolios.
• Exposure to senior leadership and complex operational environments.
• Medical Aid, Provident Fund, and 13th Cheque.
• Long-term growth potential in portfolio and operations leadership.
• A culture that values structure, accountability, and excellence.

Requirements:

• Maintain a full working understanding of Key Client SLA and ensure full contractual compliance.
• Act as the central coordination point for all Key Client-related communication and administration.
• Conduct SLA training and ensure operational teams understand contractual obligations.
• Own compliance across all national client sites (statutory, contractual, and internal).
• Track portal access, document expiry, certifications, medicals, inductions, and permits.
• Proactively engage HR regarding training, medicals, and documentation requirements.
• Monitor DSTI, water treatment compliance, and method statements.
• Conduct quarterly Health & Safety audits and follow up on corrective actions.
• Monitor monthly Preventative Maintenance (PM) execution and checklist compliance.
• Ensure PM automation readiness (PDA systems and future platforms).
• Monitor hours worked vs hours allowed per SLA.
• Review and monitor quotations to ensure they relate to service defects and scope.
• Engage daily with Operations teams to follow up on delivery, risks, and gaps.
• Monitor WIP, labour utilisation, and service-related financial controls.
• Compile and submit monthly portfolio reports.
• Support reporting automation initiatives and process improvements.
• Ensure sites are correctly implemented (operating bases, tools, equipment).
• Identify gaps, drive process improvements, and strengthen compliance controls.

• 5+ years in portfolio administration, service management, facilities management, or technical services coordination.
• Proven experience managing SLAs in a compliance-heavy environment.
• Multi-site coordination experience (national exposure preferred).

• Matric (essential).
• Diploma/Degree in Operations, Facilities Management, Business Administration (advantageous).
• Health & Safety training (advantageous) Certificate / Compliance / Audit Training (compulsory)

• Extremely detail-oriented and process-driven.
• Strong Excel, reporting, and systems capability.
• Confident communicator with strong follow-up discipline.
• Able to work independently and challenge non-compliance.
• Emotionally mature, resilient, and structured.

• A critical role in managing one of the organisation’s most strategic portfolios.
• Exposure to senior leadership and complex operational environments.
• Medical Aid, Provident Fund, and 13th Cheque.
• Long-term growth potential in portfolio and operations leadership.
• A culture that values structure, accountability, and excellence.