Description:
Mercedes-Benz Sandton
Service Advisor
Mercedes-Benz Sandton currently holds a vacancy for a Service Advisor reporting to S ervice Manager .
This position will be suited to a person who can maintain high levels of service on an on-going basis, ability to provide excellent customer service.
- To coordinate the workflow in the service department, between service advisors, foreman and customers.
- Update service customer on all service bookings and progress timeously
- Be a team player, to be able to work all respective stakeholders
- Ensure workshop opening and closing daily and timeously
- Ensure the security of vehicles, i.e. vehicles locked in workshops and keys locked in key safe
- Ensure first thing in the morning that vehicles are parked outside and that the keys are locked in key safe
- Ensure job cards are signed off by Technicians and Service Advisors, and closed upon completion timeously
- Assist and advise Technicians on quotes in a timeous manner
- Give assistance to the Controller, Foreman, Service Manager, Service Receptionist
- Follow up on parts ordered to workshop within the 5-day turnaround time as per MBSA requirements
- Ensure that the yard is locked at the end of business
- Book in vehicles with completed relevant information in line with Cargo Motors Compliance requirements
- Ensure that all vehicles with specific complaints are test driven with either a Foreman or a Quality Controller before the client leaves the dealership where necessary
- Ensure that all vehicles are test driven
- Record and report comebacks as per Cargo Motors compliance requirements
- Ensure parts are ordered according to the parts ordering system
- Ensure that all customers (internal & External) are kept informed regarding progress of their vehicles daily
- Ensure the promotion and adherence to safety standards
- Sell accessories and additional work
- Prepare quotations to be authorized timeously
- Follow-up on sales not made (no Shows) – rebook to realize the lost opportunity
KNOWLEDGE, SKILLS AND QUALIFICATIONS:
- A minimum of 3 years’ Service Advisor experience is essential.
- Three years’ Mercedes-Benz experience on products a must
- A minimum of Grade 12.
- Clear Criminal Record
- Motor industry experience will be an advantage
- Must have excellent verbal communication skill
- Computer literacy is essential
- Cargo Motors is an Equal Opportunity Employer, and preference will be given to Employment Equity candidates.
- Applications should be accompanied by an up-to-date CV indicating achievements, knowledge, skills and qualifications.
Requirements:
- To coordinate the workflow in the service department, between service advisors, foreman and customers.
- Update service customer on all service bookings and progress timeously
- Be a team player, to be able to work all respective stakeholders
- Ensure workshop opening and closing daily and timeously
- Ensure the security of vehicles, i.e. vehicles locked in workshops and keys locked in key safe
- Ensure first thing in the morning that vehicles are parked outside and that the keys are locked in key safe
- Ensure job cards are signed off by Technicians and Service Advisors, and closed upon completion timeously
- Assist and advise Technicians on quotes in a timeous manner
- Give assistance to the Controller, Foreman, Service Manager, Service Receptionist
- Follow up on parts ordered to workshop within the 5-day turnaround time as per MBSA requirements
- Ensure that the yard is locked at the end of business
- Book in vehicles with completed relevant information in line with Cargo Motors Compliance requirements
- Ensure that all vehicles with specific complaints are test driven with either a Foreman or a Quality Controller before the client leaves the dealership where necessary
- Ensure that all vehicles are test driven
- Record and report comebacks as per Cargo Motors compliance requirements
- Ensure parts are ordered according to the parts ordering system
- Ensure that all customers (internal & External) are kept informed regarding progress of their vehicles daily
- Ensure the promotion and adherence to safety standards
- Sell accessories and additional work
- Prepare quotations to be authorized timeously
- Follow-up on sales not made (no Shows) – rebook to realize the lost opportunity
- A minimum of 3 years’ Service Advisor experience is essential.
- Three years’ Mercedes-Benz experience on products a must
- A minimum of Grade 12.
- Clear Criminal Record
- Motor industry experience will be an advantage
- Must have excellent verbal communication skill
- Computer literacy is essential
- Cargo Motors is an Equal Opportunity Employer, and preference will be given to Employment Equity candidates.
- Applications should be accompanied by an up-to-date CV indicating achievements, knowledge, skills and qualifications.
29 Dec 2025;
from:
careers24.com