Description:
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Customer Support Representative
Monatgue Gardens & Century City (2 Locations)
We are looking for a proactive and customer-focused Customer Support Representative to join our team. If you excel at problem-solving, communication, and ensuring customer satisfaction, this is the perfect opportunity for you.
Responsibilities:
Customer Support & Issue Resolution
- Serve as the first point of contact for customer inquiries via email, phone, and chat.
- Address and resolve customer concerns promptly and professionally.
- Escalate complex issues to the relevant teams when necessary.
- Maintain detailed records of customer interactions and resolutions.
Order & Inventory Support
- Assist customers with order tracking, returns, and exchanges.
- Collaborate with the logistics team to resolve shipping and inventory-related inquiries.
- Provide accurate product information and availability updates.
Communication & Team Collaboration
- Work closely with sales and account management teams to ensure seamless customer experiences.
- Relay customer feedback to internal teams to improve products and services.
- Foster a positive and solution-oriented team environment.
Reporting & Process Improvement
- Track and report common customer issues to identify trends and areas for improvement.
- Suggest process enhancements to improve efficiency and customer satisfaction.
Key Skills:
- Strong problem-solving and conflict-resolution abilities.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office (Excel, Outlook) and CRM systems.
- Patience and empathy when handling customer concerns.
- Ability to multitask and prioritise in a fast-paced environment.
Minimum Requirements:
- 1 - 2 years of experience in customer support, retail, or a related role.
- A degree or diploma in Business, Communications, or a relevant field (preferred but not essential).
- Experience with CRM or helpdesk software is a plus.
- Strong organisational skills and attention to detail.
- Ability to work independently and as part of a team.
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- Strong organisational skills and attention to detail.
- Experience with CRM or helpdesk software is a plus.
- A degree or diploma in Business, Communications, or a relevant field (preferred but not essential).
- 1 - 2 years of experience in customer support, retail, or a related role.
- Ability to multitask and prioritise in a fast-paced environment.
- Patience and empathy when handling customer concerns.
- Proficiency in Microsoft Office (Excel, Outlook) and CRM systems.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Suggest process enhancements to improve efficiency and customer satisfaction.
- Track and report common customer issues to identify trends and areas for improvement.
- Foster a positive and solution-oriented team environment.
- Relay customer feedback to internal teams to improve products and services.
- Work closely with sales and account management teams to ensure seamless customer experiences.
- Provide accurate product information and availability updates.
- Collaborate with the logistics team to resolve shipping and inventory-related inquiries.
- Assist customers with order tracking, returns, and exchanges.
- Maintain detailed records of customer interactions and resolutions.
- Escalate complex issues to the relevant teams when necessary.
- Address and resolve customer concerns promptly and professionally.
- Serve as the first point of contact for customer inquiries via email, phone, and chat.
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23 Jun 2025;
from:
gumtree.co.za