Description:
The main purpose of the job is to provide first line support both telephonically and remotely to end users for hardware and software related issues. The IT Technician - Tier 1 will need to follow and enforce IT policies and procedures.
• Good English written and verbal communication skills
• Attention to detail
• Ability to visualise a problem and assist a remote user over the phone without remote access.
• Good analytical and problem-solving ability.
• Must be presentable.
• Good conflict handling skills.
• Self-driven.
• Excellent communication skills, written, verbal and telephonic (English) > The capacity to listen attentively, present information in a clear manner and respond appropriately to the verbal and written communication of others
• Strong customer service orientation.
Requirements:
- Attention To Detail: 2 to 3 years
- Communication Skills: 2 to 3 years
- Customer Service Orientation: 2 to 3 years
- Problem Solving Ability: 2 to 3 years
- Conflict Handling Skills: 2 to 3 years
• Grade 12
• Suitable tertiary qualification in IT such as A+ N+ or MCSE or at least 3 years’ experience in IT Support.
• Understanding of Microsoft AD environments such as the basics of DHCP, DNS, adding users to a domain etc.
• Complete understanding of all aspects of the latest developments in ICT, including hardware, networks, and systems.
• Training and knowledge of all Windows Desktop and Server versions is essential along with a good understanding of Android devices.
• Knowledge of specific systems like ManageEngine products would be advantageous.
• Willing to work after hours and travel to our various offices should the need arise.
• Own transport would be advantageous.
• Ownership of a Smart Mobile Phone > This is a Non-negotiable requirement and a condition of employment.
• Ownership of a Smart Mobile Phone will allow you to make use of the company mandated communication app.