Description:
Responsibilities:
- Own escalations and advanced L2/L3 support for SIP, SBCs, and Teams Direct Routing.
- Dive deep into SIP traces, logs, and packet captures to resolve critical voice issues.
- Configure and troubleshoot SBCs (AudioCodes, Ribbon, etc.) and Class 4 switching environments.
- Collaborate with delivery engineers to support deployments, transitions, and optimizations.
- Act as a trusted advisor to clients both in reactive troubleshooting and proactive consultations.
- Champion technical excellence by mentoring the support team and refining diagnostics processes.
Requirements:
- 7+ years in VoIP, SIP, SBCs, and carrier-grade telecom environments.
- Advanced understanding of SIP, RTP, NAT traversal, and media path diagnostics.
- Strong hands-on experience with SBCs (AudioCodes, Ribbon, Oracle, etc.) and Microsoft Teams Direct Routing.
- Exposure to Azure networking, virtualized voice infrastructure, and hybrid UC environments.
- Strong command of tools like Wireshark, SIP logs, syslog, CLI.
- Excellent English communication and documentation skills.
Added advantage:
- SSCA, AudioCodes/Ribbon, Microsoft (AZ-700, MS-721) certifications.
- Experience with Kamailio, PCI-DSS compliant IVR integrations, or contact center platforms (e.g. Genesys, Five9).
- Familiarity with PBX systems (Asterisk/FreePBX) and voice observability tools.
On offer:
- Collaborative, global team culture with engaging peer support across time zones.
- Remote-first environment with Johannesburg roots flexibility with structure.
- Ongoing training and development with highly talented leadership that loves to share knowledge.
- A chance to work on cutting-edge telecom platforms that impact global users. Ready to lead from the front and troubleshoot what others cant?
Apply now and bring your deep technical voice expertise to a role where your insights truly matter.
22 Jul 2025;
from:
gumtree.co.za