Description:
Cashier Supervisor Northern Suburbs
R12 000 R14 000 Per Month negotiable depending on qualification and years of relevant experience
Established and Reputable Hardware company is seeking a highly trustworthy, numerical and customer centric Casher Supervisor to join their dynamic team of professionals.
You are organized individual experienced in handling cash, processing payments and cementing client relationships with excellent interpersonal abilities.
The Casher Supervisor is accountable for the actions and performance of the team at the front of shop. This includes maintaining operational discipline, ensuring quality service delivery, and standing in for Store Management when needed.
RESPONSIBILIES:
Provide timely and professional customer assistance, acting as a first point of contact for queries and concerns. Handle refunds and exchanges accurately and in line with store policy. Investigate and resolve issues related to stock not scanning or showing as negative in the system. Oversee and ensure smooth operation of all cash register systems and point-of-sale equipment. Mentor team members on POS usage, customer service strategies, and meeting sales objectives. Promote customer loyalty and consistent sales through friendly and knowledgeable engagement. Restock, arrange, and organize merchandise in the front lanes to drive impulse purchases and maintain order. Display a proactive, results-driven approach to supervising the cashier team and resolving issues. Manage multiple operational demands with a high degree of attention to detail and accuracy. Take full responsibility for cashier department operations, including punctuality, readiness, and presentation. Understand and enforce company policies and procedures, ensuring operational alignment with position requirements. Provide excellent customer service and resolve complaints in the absence of the Store Manager. Maintain a clean, organized, and safe working area, ensuring a professional environment at all timesQUALIFICATION AND EXPERIENCE REQUIRED:
Matric Fully bilingual in English and Afrikaans is essential! Minimum 2-3 years experience within frontline retail or supervision position within Hardware/ Retail / Supply Chain / similar environment Excellent MS Office skills in particular with MS Outlook, Word, Excel Service-oriented team member with excellent communication skills and friendly demeanour. Must have strong understanding of POS systems and till operations Excellent leadership and interpersonal skills Able to manage time and staff schedules effectively Must be comfortable handling pressure and leading by example