Debtors Clerk

Description:

We are seeking a detail-oriented and proactive Debtors Clerk to manage tenant accounts and ensure accurate and timely collections. This role requires excellent communication skills, strong organizational abilities, and the capacity to handle a high-volume, high-pressure environment.

Key Responsibilities:

Download and reconcile monthly debtors reports; manage all outstanding accounts.

Contact tenants with outstanding balances via phone, email, SMS, WhatsApp, and other channels.

Update clients with comprehensive feedback and actionable recommendations regarding outstanding accounts.

Implement and monitor payment arrangements, due dates, and follow-ups.

Maintain tracking systems for payment arrangements and collections.

Issue letters of demand and manage notices for expiring letters.

Follow up on accounts handed over to external tracing or debt collection agencies.

Ensure accuracy in tenant statements, incoming payments, and account reconciliations.

Update credit bureau profiles as required.

Compile monthly invoices for collection fees and manage payment processing.

Provide weekly and monthly reports on accounts and collection progress.

Handle ad-hoc administrative tasks and participate in after-hours standby on a rotational basis.

Requirements & Expectations:

Ability to manage a large workload under pressure while maintaining accuracy and attention to detail.

Proactive approach: anticipate needs, follow up before being prompted, and manage deadlines independently.