Client Service Manager

Description:

A well-established national company based in Somerset West is looking for a Client Service Manager with at least five years relevant experience in a customer-service environment and three years experience in a supervisory/management role to join their team.

• • Requirements:
    • Relevant tertiary qualification will be advantage.
    • Refrigeration / Technical knowledge will be an advantage.
    • Minimum of 3 Years’ experience in a supervisory/management role within a customer service role
    • Computer literate (Excel (ESSENTIAL) , Microsoft Word, Outlook, PowerPoint)
    • Experience in Sage Evolution will be an advantage.
    • Fully bilingual with English as first language
    • Excellent English communication capability.
    • Good interpersonal skills and a team player.
    • Able to work under pressure.
    Duties will include, but not limited to:
    • Management
      • Responsible for customer after-sales services.
      • Define performance KPI's for the team and track performance.
      • Administer, finalise, and approve overtime on a weekly basis.
      • Keep track of recalls by technicians, customers, and cabinet types on a weekly basis - record reason and corrective action.
      • .
    • Additional responsibilities
      • Schedule call-outs with in-house technicians and sub-contractors.
      • Monitor call logging and provide tickets on in-house system.
      • Customer quotes prep and approval as needed.
      • Manage weekend stand-by schedule.
    • Administration
      • Liaise with senior management and directors on a regular basis on feedback.
      • Responsible for national ticketing and service performance of the service team.
      • Ensure all tickets on the in-house system are processed efficiently and accurately to close off tickets on time for month-end deadlines.
      • Prepare and sign off on customer quotes as needed
      • Monitor customer feedback regarding call-outs and immediately address poor service feedback.
      • Manage weekend staff stand-by schedule.
      • Manage, administer, and approve subcontractor documentation. Ensure subcontractors comply with the company’s health and safety requirements and contractual requirements.
    In return a competitive salary is on offer coupled with the opportunity to work within a national company and a young, dynamic team!

Requirements:

• • Requirements:
    • Relevant tertiary qualification will be advantage.
    • Refrigeration / Technical knowledge will be an advantage.
    • Minimum of 3 Years’ experience in a supervisory/management role within a customer service role
    • Computer literate (Excel (ESSENTIAL) , Microsoft Word, Outlook, PowerPoint)
    • Experience in Sage Evolution will be an advantage.
    • Fully bilingual with English as first language
    • Excellent English communication capability.
    • Good interpersonal skills and a team player.
    • Able to work under pressure.
    Duties will include, but not limited to:
    • Management
      • Responsible for customer after-sales services.
      • Define performance KPI's for the team and track performance.
      • Administer, finalise, and approve overtime on a weekly basis.
      • Keep track of recalls by technicians, customers, and cabinet types on a weekly basis - record reason and corrective action.
      • .
    • Additional responsibilities
      • Schedule call-outs with in-house technicians and sub-contractors.
      • Monitor call logging and provide tickets on in-house system.
      • Customer quotes prep and approval as needed.
      • Manage weekend stand-by schedule.
    • Administration
      • Liaise with senior management and directors on a regular basis on feedback.
      • Responsible for national ticketing and service performance of the service team.
      • Ensure all tickets on the in-house system are processed efficiently and accurately to close off tickets on time for month-end deadlines.
      • Prepare and sign off on customer quotes as needed
      • Monitor customer feedback regarding call-outs and immediately address poor service feedback.
      • Manage weekend staff stand-by schedule.
      • Manage, administer, and approve subcontractor documentation. Ensure subcontractors comply with the company’s health and safety requirements and contractual requirements.
    In return a competitive salary is on offer coupled with the opportunity to work within a national company and a young, dynamic team!

• Requirements:
  • Relevant tertiary qualification will be advantage.
  • Refrigeration / Technical knowledge will be an advantage.
  • Minimum of 3 Years’ experience in a supervisory/management role within a customer service role
  • Computer literate (Excel (ESSENTIAL) , Microsoft Word, Outlook, PowerPoint)
  • Experience in Sage Evolution will be an advantage.
  • Fully bilingual with English as first language
  • Excellent English communication capability.
  • Good interpersonal skills and a team player.
  • Able to work under pressure.
  Duties will include, but not limited to:
  • Management
    • Responsible for customer after-sales services.
    • Define performance KPI's for the team and track performance.
    • Administer, finalise, and approve overtime on a weekly basis.
    • Keep track of recalls by technicians, customers, and cabinet types on a weekly basis - record reason and corrective action.
    • .
  • Additional responsibilities
    • Schedule call-outs with in-house technicians and sub-contractors.
    • Monitor call logging and provide tickets on in-house system.
    • Customer quotes prep and approval as needed.
    • Manage weekend stand-by schedule.
  • Administration
    • Liaise with senior management and directors on a regular basis on feedback.
    • Responsible for national ticketing and service performance of the service team.
    • Ensure all tickets on the in-house system are processed efficiently and accurately to close off tickets on time for month-end deadlines.
    • Prepare and sign off on customer quotes as needed
    • Monitor customer feedback regarding call-outs and immediately address poor service feedback.
    • Manage weekend staff stand-by schedule.
    • Manage, administer, and approve subcontractor documentation. Ensure subcontractors comply with the company’s health and safety requirements and contractual requirements.
  In return a competitive salary is on offer coupled with the opportunity to work within a national company and a young, dynamic team!

• Relevant tertiary qualification will be advantage.
• Refrigeration / Technical knowledge will be an advantage.
• Minimum of 3 Years’ experience in a supervisory/management role within a customer service role
• Computer literate (Excel (ESSENTIAL) , Microsoft Word, Outlook, PowerPoint)
• Experience in Sage Evolution will be an advantage.
• Fully bilingual with English as first language
• Excellent English communication capability.
• Good interpersonal skills and a team player.
• Able to work under pressure.

• Management
  • Responsible for customer after-sales services.
  • Define performance KPI's for the team and track performance.
  • Administer, finalise, and approve overtime on a weekly basis.
  • Keep track of recalls by technicians, customers, and cabinet types on a weekly basis - record reason and corrective action.
  • .
• Additional responsibilities
  • Schedule call-outs with in-house technicians and sub-contractors.
  • Monitor call logging and provide tickets on in-house system.
  • Customer quotes prep and approval as needed.
  • Manage weekend stand-by schedule.
• Administration
  • Liaise with senior management and directors on a regular basis on feedback.
  • Responsible for national ticketing and service performance of the service team.
  • Ensure all tickets on the in-house system are processed efficiently and accurately to close off tickets on time for month-end deadlines.
  • Prepare and sign off on customer quotes as needed
  • Monitor customer feedback regarding call-outs and immediately address poor service feedback.
  • Manage weekend staff stand-by schedule.
  • Manage, administer, and approve subcontractor documentation. Ensure subcontractors comply with the company’s health and safety requirements and contractual requirements.

• Responsible for customer after-sales services.
• Define performance KPI's for the team and track performance.
• Administer, finalise, and approve overtime on a weekly basis.
• Keep track of recalls by technicians, customers, and cabinet types on a weekly basis - record reason and corrective action.
• .

• Schedule call-outs with in-house technicians and sub-contractors.
• Monitor call logging and provide tickets on in-house system.
• Customer quotes prep and approval as needed.
• Manage weekend stand-by schedule.

• Liaise with senior management and directors on a regular basis on feedback.
• Responsible for national ticketing and service performance of the service team.
• Ensure all tickets on the in-house system are processed efficiently and accurately to close off tickets on time for month-end deadlines.
• Prepare and sign off on customer quotes as needed
• Monitor customer feedback regarding call-outs and immediately address poor service feedback.
• Manage weekend staff stand-by schedule.
• Manage, administer, and approve subcontractor documentation. Ensure subcontractors comply with the company’s health and safety requirements and contractual requirements.