Description:
ENVIRONMENT:
A dynamic skin care company is seeking a skilled Senior IT Technician to join their IT team, providing high-level technical support across the business. The role involves resolving hardware, software, and network issues within a 48-hour turnaround, performing root cause analysis during troubleshooting, and supporting enterprise-level applications and systems, including Power Apps, O365, Azure, and the onsite server environment.
DUTIES:
- Provide advanced technical support for hardware, software, and network related tickets within a 48-hour closure time.
- Perform root cause analysis when troubleshooting.
- Support enterprise-level applications and systems i.e. Power Apps, O365, Azure, onsite server environment.
- Daily server checks by means of RMM software to ensure all systems are running optimally.
- Follow up with suppliers on tickets and faults logged with their service desks.
- Maintain and administer server storage solutions and network devices.
- Ensure the security and integrity of the company's IT infrastructure.
- Perform regular system updates, patches, and backups.
- Monitor and respond to security incidents and threats.
- Implement and enforce IT policies and procedures.
- Maintaining the PABX, adding cordless and desk phones.
- Assist employees with IT-related tickets and provide end user education on current and new technologies.
- Assist with developing and maintaining documentation for IT internal procedures and user guides.
- Ensure all IT related issues raised by employees are logged before attending to the issue.
- Maintain 98% company SLA on critical or downtime tickets.
- Assist with network planning and keeping LAN / WAN documentation up to date.
- Assist with the evaluation and recommendation of new hardware and software solutions.
- Assist with the development of their Microsoft eco system, both onsite and cloud.
REQUIREMENTS:
Qualifications & Experience
- Degree in Information systems or Diploma in related I.T field or
ATTRIBUTES:
Punctual integrity and shows interest and enthusiasm towards work Co-operates with staff at all levels within the company Dependable Shows initiative Attention to detail and accuracy Ability to follow procedures Work within a team
19 Dec 2025;
from:
gumtree.co.za