Description:
Role Overview:The Technical Manager will lead all technical operations within the business, including service delivery, support, engineering, infrastructure management, and project execution.
This is a hands-on leadership position overseeing a team of 6 technical professionals (4 direct and 2 indirect reports). The role requires strong technical depth, structured people management, and a passion for building a world-class service delivery model.
You will collaborate closely with the CEO, prepare solution designs and project proposals, and play a central role in shaping the companys technical standards, operating model, and long-term infrastructure strategy.
Who Were Looking For:
An exceptional technical leader who is:
Calm, authoritative, and highly capable in complex environments Strong on discipline, structure, documentation, and processes Confident guiding technical teams and enforcing high standards Able to translate complexity into clear, actionable solutions Passionate about building predictable, reliable, and scalable technical operations Able to balance firmness with empathy, communicate clearly with clients and non-technical audiences, and make sound decisions under pressure
Key Responsibilities:
Technical Leadership & Architecture: Define and maintain solution standards, architecture, and change control processes Translate business and client needs into scalable, supportable technical solutions Maintain standardised technology stacks across clients Provide hands-on technical guidance and L1L3 escalation support Lead root cause analysis and implement long-term remediation Develop per-client infrastructure strategies, documenting risks and recommended improvements Service Delivery & Support: Oversee daily operational support, ensuring SLA and response time adherence Lead and develop a team of 6 technical staff Drive high-quality ticket management and documentation discipline (Zoho Desk) Own escalation processes and complex incident handling Ensure that monitoring and alerting platforms operate effectively Project & Change Management: Plan and deliver projects such as migrations, upgrades, network deployments, and cloud transitions
19 Dec 2025;
from:
gumtree.co.za