Description:
Key Responsibilities
1. Operations Management & Leadership
Team Leadership: Provide direct supervision and leadership to Office Administrators in both the Johannesburg and Gqeberha branches, ensuring consistent standards, performance, and service delivery across locations. Process Efficiency: Develop, document, and implement standardized operational procedures to drive efficiency, consistency, and alignment with company objectives. Office Operations: Oversee daily office functionsincluding supplies management, facilities coordination, and workspace organisationensuring a professional and productive environment in both offices. Compliance Oversight: Manage compliance related to office operations, licensing, documentation, and administrative best-practice requirements. Collaborate with departmental heads such as Sales and Finance to ensure full compliance.2. Customer Relationship Management (CRM) & Service Excellence
Client Experience Management: Serve as the internal champion for customer service excellence, ensuring client needs, expectations, and requests are effectively managed by administrative and operations teams. Escalation & Issue Resolution: Act as the primary escalation point for client concerns or service-related issues, resolving matters promptly to maintain exceptional levels of customer satisfaction. CRM Data Integrity: Oversee the accuracy, quality, and upkeep of client information within the CRM system, ensuring reliable data for sales, consulting, and operational decision-making. Certifications & Compliance: Manage administrative processes related to client certifications, audits, renewals, and compliance requirements, ensuring deadlines are met and all documentation is correctly filed.3. Strategic Support & Business Growth
Strategy Implementation: Support the execution of company growth strategies by converting high-level objectives into practical administrative and operational action plans. Reporting: Prepare and present operational performance reports, KPIs, and client satisfaction metrics to senior management for strategic decision-making. Resource Planning: Forecast and plan future administrative and operational resource needs based on projected growth, workload, and strategic business priorities.Required Qualifications & Experience
Experience: Minimum of 5 years progressive experience in Office Management, Operations, or Business Administration, ideally with oversight of multi-site operations. CRM Expertise: Proven backgrou
19 Dec 2025;
from:
gumtree.co.za