Description:
Where vision, culture, and hospitality meet.
A landmark property in the Western Cape is seeking an accomplished General Manager to lead its operations with excellence, creativity, and purpose. This is a rare opportunity for a hospitality professional who combines strategic insight with hands-on leadership -someone who can balance guest experience, financial performance, and brand integrity with ease.
Key Responsibilities
People & Team Management
Lead, mentor, and develop a high-performing, motivated team aligned with the hotels vision and values. Foster a culture of excellence, accountability, and continuous learning. Oversee performance management, role definition, and KPI alignment across all departments. Approve and ensure adherence to operational policies and training programs.Guest & Service Experience
Uphold and continuously improve service standards across the property. Ensure visible leadership presence during key service periods (breakfast, lunch, dinner). Manage guest feedback, resolve escalated issues, and enhance satisfaction ratings. Build lasting guest relationships and maintain strong VIP and key account engagement. Collaborate with marketing and sales to elevate guest experiences and hotel visibility.Sales & Marketing
Partner with the sales and marketing team to align strategies with revenue goals. Protect and promote the hotels brand identity and guest-centric philosophy. Support the development of creative campaigns, market positioning, and customer engagement initiatives.Operational Leadership
Oversee all hotel departments (Front Office, Housekeeping, F&B, Sales, Maintenance) ensuring operational harmony and efficiency. Implement short- and long-term operational strategies in line with business goals. Monitor operational performance metrics and identify areas for improvement. Ensure compliance with quality, safety, and service standards.
19 Dec 2025;
from:
gumtree.co.za