Description:
You will be tasked with overseeing daily operations, leading staff, and maintaining the company's standard of world-class hospitality and commitment to conservation.Core Criteria:
- Diploma or Degree in Hospitality Management or related field
- 5+ years in a senior management role within a luxury lodge or 5-star hospitality environment
- Strong understanding of all lodge departments
- Financial acumen including budgeting and cost control
- Strong leadership, staff management, and conflict-resolution abilities
- Excellent guest service and communication skills
- Proficiency in MS Office and lodge management systems (e.g., ResRequest, Semper, PANstrat)
- Fluent in English (additional South African languages an advantage)
- Valid drivers license and willingness to live on-site in a remote environment
- Operational and strategic thinking
- Excellent interpersonal and leadership presence
- Strong financial literacy
- Calm, solutions-driven and composed under pressure
- Passionate about hospitality, people, and nature
- High attention to detail and organisational discipline
- Culturally aware and inclusive
Key responsibilities:
- Guest Experience & Service Standards
- Support the GM in implementing annual operational plans with guidance from senior operations leaders.
- Oversee daily departmental operations, including Housekeeping, F&B, Maintenance, Front Office, and Laundry.
- Lead daily management meetings and staff handovers.
- Ensure adherence to SOPs and contribute to their continuous improvement.
- Maintain regular communication with Reservations regarding arrivals, special requests, and guest needs.
- Support the implementation of pest-control and hygiene standards.
- Assist the GM with annual budgeting and operational planning.
- Ensure all expenditure is approved and falls within the allocated budget.
- Work with Reservations to ensure deposits, cancellations, and revenue opportunities (upsell/cross-sell) are well managed.
- Manage petty cash when on duty and ensure accurate reconciliation.
- Monitor staff attendance and ensure appropriate shift coverage.
- Oversee equipment use, stock consumption, and par-level maintenance.
- Ensure adequate staffing and adjust schedules as needed.
- Provide leadership, guidance, and on-the-job training.
- Support recruitment, onboarding, and continuous staff development.
- Conduct counselling sessions and manage minor disciplinary matters in the GMs absence.
- Maintain grooming standards and professional presentation across the team.
- Ensure legal compliance with health, safety, environmental, and labour requirements.
- Maintain strong emergency-response readiness.
- Uphold strict safety and security measures for guests and staff.
- Suppo
19 Dec 2025;
from:
gumtree.co.za