Description:
Minimum Requirements Qualifications:
Matric (Grade 12) Bachelors Degree or National Diploma in Digital Marketing, Communications, Business Management, or a related field Experience:At least 5 years of experience in social media and/or digital marketing management, including paid media Proven experience with platforms such as Facebook Business/Ad Manager, LinkedIn Campaign Manager, and YouTube Studio Strong background in social media listening, analytics, and performance reporting Familiarity with online reputation platforms such as Google Reviews, HelloPeter, and others Previous work in agency environments or internal digital teams within consumer-facing brands preferred
Key Responsibilities
Social Media Management
Manage and grow multiple social media platforms including Facebook, Instagram, LinkedIn, Twitter, and YouTube Develop and schedule content calendars across platforms Oversee content development, creative direction, and copywriting Set up, optimise, and manage paid social media campaigns (especially Facebook and LinkedIn) Monitor and analyse campaign performance, producing regular reports and recommendations Track trends in social media and digital engagement, advising the broader team on opportunities Collaborate with internal teams to align marketing goals with digital strategies Manage leads and customer interactions via integrated CRM systems Optimise Facebook Chatbots and lead nurturing workflowsCommunity Management
Actively engage with communities on social media platforms Provide timely and professional responses to customer queries, compliments, and complaints across social media, Google Reviews, HelloPeter, and other platforms Monitor community feedback, manage engagement metrics, and escalate issues when needed Assist in driving positive engagement during events and campaignsOnline Reputation Management
Monitor digital channels for brand mentions and sentiment Use ORM tools to track sentiment, share of voice, media classification, and engagement Respond to online reviews and work to convert negative feedback into positive brand experiences Develop strategies for proactively increasing positive reviews and content Deliver reputation reports and insights with actionable recommendations Identify potential risks or crises and apply conflict resolution principlesDigital Marketing Support
Support the marketing team in the development and analysis of digital campaigns Assist with content marketing and performance reporting across all platforms Conduct competitor analy
19 Dec 2025;
from:
gumtree.co.za