Description:
Key Account Management
Manage a portfolio of key and strategic customer and intermediary relationships personally. Develop and execute tailored solutions and strategies for customers to ensure their ongoing satisfaction, loyalty, and profitability.Customer Relationship Management / Account Management
Build, develop, and implement a relationship management plan for strategic, complex accounts at a national level. Coordinate engagement between your organisation and partner organisations to ensure smooth information flow and timely resolution of issues. Manage key partner relationships to ensure consistent satisfaction and loyalty. Oversee the CRM system, ensuring effective maintenance and identifying opportunities for system improvement. Develop and implement relationship management plans for complex potential partner accounts, identifying decision-makers and influencers to support strategic engagement.Customer Needs Clarification
Consult with diverse partner representatives to determine key required outcomes. Introduce internal specialists and leverage expertise to gather and analyse customer data. Clarify mid- to long-term customer needs and develop detailed partner requirement specifications.Sell Partner Propositions
Leverage cross-functional internal teams (technical, commercial, legal) to configure tailored product and service solutions. Negotiate agreements that meet partner needs while ensuring acceptable profitability and cash flow. Review or authorise complex sales proposals that deviate from standard terms, escalating to senior management when required.Promoting Customer Focus
Develop internal plans and work collaboratively with other departments to strengthen internal alignment and external partner relationships.Sales Opportunities Creation
Develop a strong personal network within the local government sector. Represent the organisation at sector events. Gather market intelligence and enhance organisational visibility and reputation.Operational Compliance
Monitor performance and behaviour to identify non-compliance with organisational policies and regulatory codes. Implement corrective measures where necessary.Personal Capability Building
Act as a subject matter expert in growth strategy, product policy, regulation, or operations. Maintain external accreditations and stay up-to-date with regulatory changes and industry best practices through CPD, conferences, and specialist media.
Qualifications & Experience
Bachelors Degree in Economics, Business Management
19 Dec 2025;
from:
gumtree.co.za