Operations Manager – Retirement Village

Description:

Job Description:The Operations Manager will lead and oversee all operational aspects of a retirement village, ensuring smooth day-to-day management and high-quality service delivery to residents. This role combines technical oversight, financial management, and team coordination to maintain and improve village operations. Key Duties:

• Manage and supervise service providers, contractors, and maintenance teams.
• Oversee and ensure timely execution of maintenance schedules and repairs.
• Administer and monitor levies and fixed-rate fees, maintaining accurate financial records.
• Develop and implement operational plans, improving efficiency and service quality.
• Provide reports and updates to trustees and management agents.
• Act as the main point of contact for operational issues, coordinating between residents, staff, and service providers.
• Broaden operational scope to include strategic improvements and long-term planning.

Minimum Requirements:

• Proven experience in operations or facilities management, ideally in residential or retirement settings.
• Strong technical and organizational skills with the ability to manage multiple priorities.
• Experience managing service providers, contractors, and maintenance teams.
• Financial management skills, particularly in budgeting and levy administration.
• Excellent communication, leadership, and problem-solving abilities.
• Ability to work independently and ensure compliance with operational standards.

Requirements:

• Manage and supervise service providers, contractors, and maintenance teams.
• Oversee and ensure timely execution of maintenance schedules and repairs.
• Administer and monitor levies and fixed-rate fees, maintaining accurate financial records.
• Develop and implement operational plans, improving efficiency and service quality.
• Provide reports and updates to trustees and management agents.
• Act as the main point of contact for operational issues, coordinating between residents, staff, and service providers.
• Broaden operational scope to include strategic improvements and long-term planning.

• Proven experience in operations or facilities management, ideally in residential or retirement settings.
• Strong technical and organizational skills with the ability to manage multiple priorities.
• Experience managing service providers, contractors, and maintenance teams.
• Financial management skills, particularly in budgeting and levy administration.
• Excellent communication, leadership, and problem-solving abilities.
• Ability to work independently and ensure compliance with operational standards.