Description:
This Lodge consists of five private eco-suites nestled into the cliffs of a malaria-free Big Five reserve, and offers views stretching across the Waterberg mountains and the Marakele plains. They are searching for an exceptional hospitality couple to lead and guide the guest experience at this remarkable, off-the-beaten-track destination.Lodge Manager Position Summary
The Lodge Manager is responsible for the total oversight of the guest experience at the lodge, ensuring exceptional guest interaction and creating a welcoming, authentic, and seamless stay. This includes hands-on leadership of the guest services team, proactive communication, issue resolution, and continuous training and development of all lodge team members to maintain the highest standards of luxury service and hospitality.
Lodge Manager Required Skills & Experience
Minimum of 3-5 years experience in a senior lodge management or guest services role in a 5-star safari or boutique hotel environment. Proven track record in delivering exceptional guest experiences. Strong leadership and interpersonal skills - a natural motivator and team player. Excellent communication skills, both written and verbal. High level of professionalism, emotional maturity, and flexibility. Organized, with exceptional attention to detail and problem-solving skills. Solid knowledge of lodge operations and luxury guest expectations. Valid drivers license and own transport essential. Computer literate (MS Office Suite) and familiar with property management systems.
Lodge Manager Key Responsibilities
Guest Experience & Service
Be a visible and hands-on host, meeting and engaging with guests daily to ensure a personalized and unforgettable stay. Maintain the established standards of guest care, guest delight, and guest feedback management, always turning guest comments into opportunities for improvement. Respond promptly and graciously to all guest queries, complaints, and special requests; use all feedback as a learning platform. Act as the primary contact for high-profile guests, VIPs, travel agents, and media visits as required. Conduct regular guest briefings and ensure all activities and experiences run seamlessly. Lodge Operations
Take full responsibility for all lodge operations in the absence of the General Manager. Ensure consistent communication and alignment with all other lodge departments - food & beverage, housekeeping, guiding, guest relations, and maintenance - to ensure seamless service delivery. Ensure departmental procedures and service standards are current and in line with company SOPs and guest expectations. Maintain cleanliness, orderliness, and presentation of the lodge at al
12 Dec 2025;
from:
gumtree.co.za