Description:
One of our pharmaceutical wholesalers is seeking a target driven, customer orientated Inbound Call Centre Agent / Customer Service Agent to join their Call Centre team in Centurion. This is a 3-month contract (Maternity fill).
Qualifications and experience:
Matric
No less than 2 years' call centre experience / customer service experience in a call centre environment
Afrikaans speaking
Great track record as reference checks will be conducted upfront
Clear criminal record
Available to start next week
Key skills:
Objection handling
Communication
Attention to detail
Time management
Telephone etiquette
Customer relations
Relationship building
Key performance areas:
Take orders from customers - doctors, pharmacists
Upselling
Ensure customer deliveries take place
Follow up on delayed deliveries to customers
Objection handling