Description:
ENVIRONMENT:
PLAY a pivotal role in providing technical leadership and guidance to ensure the alignment of strategies and services as the next IT Infrastructure and Network Engineer sought by a cutting-edge Tech company in Durban. You will oversee high-impact, complex, time-sensitive, or critical challenges and orchestrate cross-departmental collaboration and execution to achieve successful outcomes. You will be entrusted to lead the development of innovative technical methods, techniques, and strategies in line with business plans while serving as a mentor and influencer, offering guidance and knowledge transfer to technical staff within your specialised discipline.
DUTIES:
Technical ability and escalations –
Provide expert service delivery to clients. Lead by example with administrative tasks such as ensuring logs are up to date and time is accounted for in systems as per the company policy. Oversee and manage the design, development, and implementation of technical solutions. Analyse technical challenges and develop solutions. Research and recommend new technologies, processes, and procedures. Proactively identify opportunities to reuse or generalise existing services and product features. Expose technology and organisational needs throughout the field. Solve technical problems of the highest scope, complexity, and ambiguity for their customers and peers. Interface with Senior Management and enable techs to engage on department-level aspects of larger initiatives. Look for innovation opportunities between several teams. Propose initial technical implementation to support architectural changes. Ensure company-wide goals are aligned across the technical team. Provide a point of escalation for complex technical challenges. Attain a measurable impact on the work of the technical team. Interact with customers and other external stakeholders. Expose the work of the technical team and their business impact internally. Knowledgeable in all specialties practiced within the company. Provide clear and effective guidance for technical approaches to accomplish certification of designs by employing methodologies that bring the greatest overall value to the company. Provide technical review and approval of technical designs, especially those that are of high risk or new technology. Establish and maintain relationships with essential internal and external technical experts to ensure technical expertise is available and program requirements are being achieved. Develop and maintain Disaster Recovery and Business Continuity Plans. Be aware of scope creep and ensure that work effort is aligned with quotes and services. Be an escalation point for Senior Engineers (L4).
Training and development of staff -