Description:
We’re Hiring: Seasonal Customer Service Advisors
We’re looking for Customer Service Advisors with Webchat and Voice experience to join our global team.
Are you a confident communicator and passionate about helping people? Do you thrive in a fast-paced, client-focused environment? If YES, then we’re looking for you to join our global team as a Customer Service Advisor — supporting clients within a financial services space during a high-demand period.
This is a nightshift opportunity, perfect if you’re a student with evening availability, between jobs, or just prefer working after dark without any long-term commitments, this is an opportunity to build your skills, earn an income, and make a real impact.
What’s in it for you
- Night shift hours (great for flexible lifestyle)
- Competitive basic + night shift allowance
Job Responsibilities
- Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
- Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
- Progress to taking escalated calls and complaints in line with procedures.
- Working with various parts of the business to resolve issues.
- Connect and build rapport with the customer.
- Responding to customers
Job Requirements
- Matric or NQF Level 4 equivalent.
- Clear Credit and Criminal record.
- Computer literate.
- Minimum of six (6) months of call centre experience or six (6) month related experience in financial services environment, customer service or debit card or credit card support.
- Experience or demonstrated capability in a multichannel environment (Phone/Chat/Emails)
- Basic understanding and knowledge of the US market is essential.
Required Skills
- Customer Service experience
- Excellent communication (Written and Verbal)
- Ability to deal/ interact with different customers.
- Ability to analyse and troubleshoot issues and provide sound resolution.
- Ability to demonstrate writing skills as it relates to capturing case notes
- Product Knowledge
- Adaptive Approach
- Able to navigate through systems
- Ability to probe effectively
Core Behaviors:
Huntswood a ResultCX company employees have:
A Winning Mindset
- Bring You’re “A” Game – Passion is contagious! Work every day like it’s your first day on the job.
- Strive for Greater – Stay dedicated to continuous improvement. Challenge the status quo and bring your best ideas forward.
Servant Leadership
- Enable and Empower all Employees – Our employees are the heart of our success
- Do the Right Thing – Be empathetic and respectful to everyone always. Act with integrity even if no one is watching.
Deliver WOW!
- Own It – Take personal responsibility for getting things done, find a way.
- Deliver Unbelievable Service – Create “WOW” moments for your customers every time.
*Subject to HW incentive & remuneration policies, speak to your recruiter for more information .
Requirements:
We’re Hiring: Seasonal Customer Service Advisors
We’re looking for Customer Service Advisors with Webchat and Voice experience to join our global team.
Are you a confident communicator and passionate about helping people? Do you thrive in a fast-paced, client-focused environment? If YES, then we’re looking for you to join our global team as a Customer Service Advisor — supporting clients within a financial services space during a high-demand period.
This is a nightshift opportunity, perfect if you’re a student with evening availability, between jobs, or just prefer working after dark without any long-term commitments, this is an opportunity to build your skills, earn an income, and make a real impact.
What’s in it for you
- Night shift hours (great for flexible lifestyle)
- Competitive basic + night shift allowance
Job Responsibilities
- Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
- Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
- Progress to taking escalated calls and complaints in line with procedures.
- Working with various parts of the business to resolve issues.
- Connect and build rapport with the customer.
- Responding to customers
Job Requirements
- Matric or NQF Level 4 equivalent.
- Clear Credit and Criminal record.
- Computer literate.
- Minimum of six (6) months of call centre experience or six (6) month related experience in financial services environment, customer service or debit card or credit card support.
- Experience or demonstrated capability in a multichannel environment (Phone/Chat/Emails)
- Basic understanding and knowledge of the US market is essential.
Required Skills
- Customer Service experience
- Excellent communication (Written and Verbal)
- Ability to deal/ interact with different customers.
- Ability to analyse and troubleshoot issues and provide sound resolution.
- Ability to demonstrate writing skills as it relates to capturing case notes
- Product Knowledge
- Adaptive Approach
- Able to navigate through systems
- Ability to probe effectively
Core Behaviors:
Huntswood a ResultCX company employees have:
A Winning Mindset
- Bring You’re “A” Game – Passion is contagious! Work every day like it’s your first day on the job.
- Strive for Greater – Stay dedicated to continuous improvement. Challenge the status quo and bring your best ideas forward.
Servant Leadership
- Enable and Empower all Employees – Our employees are the heart of our success
- Do the Right Thing – Be empathetic and respectful to everyone always. Act with integrity even if no one is watching.
Deliver WOW!
- Own It – Take personal responsibility for getting things done, find a way.
- Deliver Unbelievable Service – Create “WOW” moments for your customers every time.
*Subject to HW incentive & remuneration policies, speak to your recruiter for more information .
- Night shift hours (great for flexible lifestyle)
- Competitive basic + night shift allowance
- Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
- Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
- Progress to taking escalated calls and complaints in line with procedures.
- Working with various parts of the business to resolve issues.
- Connect and build rapport with the customer.
- Responding to customers
- Matric or NQF Level 4 equivalent.
- Clear Credit and Criminal record.
- Computer literate.
- Minimum of six (6) months of call centre experience or six (6) month related experience in financial services environment, customer service or debit card or credit card support.
- Experience or demonstrated capability in a multichannel environment (Phone/Chat/Emails)
- Basic understanding and knowledge of the US market is essential.
- Customer Service experience
- Excellent communication (Written and Verbal)
- Ability to deal/ interact with different customers.
- Ability to analyse and troubleshoot issues and provide sound resolution.
- Ability to demonstrate writing skills as it relates to capturing case notes
- Product Knowledge
- Adaptive Approach
- Able to navigate through systems
- Ability to probe effectively
- Bring You’re “A” Game – Passion is contagious! Work every day like it’s your first day on the job.
- Strive for Greater – Stay dedicated to continuous improvement. Challenge the status quo and bring your best ideas forward.
- Enable and Empower all Employees – Our employees are the heart of our success
- Do the Right Thing – Be empathetic and respectful to everyone always. Act with integrity even if no one is watching.
- Own It – Take personal responsibility for getting things done, find a way.
- Deliver Unbelievable Service – Create “WOW” moments for your customers every time.