Senior Safari Consultant

Description:

• • Senior Safari Consultant
    Shape unforgettable high-end safari experiences across Southern Africa.
    Safari travel and hospitality | South Africa | R40k R45k per month | Hoedspruit

    About Our Client
    This specialist safari travel company designs tailor-made, high-touch itineraries for international guests seeking immersive and meaningful journeys across Southern Africa. The business is owner-led and growing, with a strong focus on personalised service, operational excellence and long-term guest relationships. Their tight-knit team values integrity, innovation, passion, fun, growth and responsibility, with each person directly influencing guest experience and overall success.

    The Role: Senior Safari Consultant
    This role exists to lead the front-end safari sales function, owning the full guest journey from enquiry to post-travel follow-up. You will design bespoke itineraries, manage systems and reservations processes, strengthen supplier relationships, and support consultants to deliver consistently exceptional service. The core purpose is to ensure every guest receives a seamless, high-quality safari experience supported by strong operational foundations.

    Key Responsibilities

    • Bring extensive senior-level safari sales experience to convert enquiries into high-value, tailor-made itineraries.

    • Become an expert user of reservations systems and SOPs, ensuring complete accuracy across all bookings and processes.

    • Review and refine team structures, workflows and reservations processes to optimise service delivery and sales outcomes.

    • Manage consultants' inboxes when team members are out of office to ensure uninterrupted service.

    • Train, support and onboard safari consultants with the knowledge, tools and guidance required to excel.

    • Lead and maintain professional partnerships with lodges, DMCs, airlines, transfer companies and other suppliers.

    • Protect and grow repeat and referral business while proactively closing new trip files within agreed timeframes.

    • Maintain daily accuracy across reservation status spreadsheets, guest folders and other key systems.

    • Liaise with guests throughout their journey, providing prompt, friendly and solution-focused communication.

    • Design detailed itineraries and accurate costings across accommodation, flights, transfers, activities and required fees.

    • Use itinerary-building and lookbook software to create visually engaging proposals.

    • Confirm all logistics pre-trav