Description:
We’re looking for a proactive, customer‑focused First Line Support Technician to join our growing technical team. If you enjoy solving problems, guiding users, and keeping systems running smoothly, this role offers the perfect blend of challenge and growth.Key Responsibilities
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Serve as the first point of contact for all IT‑related queries via phone, email, and ticketing systems
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Diagnose and resolve basic hardware, software, and network issues
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Escalate complex incidents to second‑line or specialist teams when required
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Maintain accurate records of issues, resolutions, and follow‑ups
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Assist with user account setup, password resets, and access management
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Provide clear, friendly communication to ensure a positive support experience
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Contribute to knowledge‑base articles and internal documentationSkills & Experience
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Strong troubleshooting ability and a logical, methodical approach
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Good understanding of Windows OS, basic networking, and common business applications
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Excellent communication and customer‑service skills
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Ability to remain calm under pressure and manage multiple tasks
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Experience with ticketing/helpdesk systems is an advantage
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A passion for learning and developing technical skillsWhat We Offer
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Supportive team environment with opportunities to grow into more advanced technical roles
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Exposure to a wide range of technologies and real‑world problem‑solving
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Competitive salary and benefits
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Ongoing training and development
If you’re enthusiastic, reliable, and ready to be the friendly face of IT support, we’d love to hear from you. Send your CV and a short introduction to barry@macscales.co.za
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