Description:
Role: Hotel Front Desk Receptionist
The Hotel Front Desk Receptionist is responsible for providing a friendly and professional welcome to all guests arriving at the hotel. They must have excellent communication skills and the ability to handle customer inquiries and check-ins/check-outs efficiently. The ideal candidate will have a positive attitude, be well-groomed and neatly dressed, and be able to multitask in a fast-paced environment.
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out of the hotel
- Answer phone calls and respond to guest inquiries
- Handle guest complaints or concerns in a timely and efficient manner
- Provide information about hotel amenities, room rates, and local attractions
- Maintain a clean and organized front desk area
- Assist with booking reservations and managing room assignments
- Process payments and maintain accurate records of guest accounts
- Coordinate with other hotel staff to ensure smooth guest check-in/check-out process
- Perform other duties as assigned by the Front Desk Manager or Hotel Manager
Requirements:
Requirements:
- Previous experience in customer service or hospitality industry preferred
- Excellent communication and customer service skills
- Ability to work well under pressure and handle multiple tasks simultaneously
- Proficient in using computer systems
- Strong organizational skills and attention to detail