FUNERAL ARRANGEMENT CONSULTANT (FAC)

Description:

The Funeral Arrangement Consultant (FAC) is responsible for assisting bereaved families through the funeral arrangement process, ensuring professional guidance, empathetic communication, and smooth coordination between the family, funeral home staff, cemeteries, and service providers.

The role requires strong interpersonal care, administrative accuracy, and the ability to manage multiple arrangements simultaneously while maintaining Covision’s service excellence standards.

• Accuracy of arrangement documentation

• Quality and execution of funeral service delivery

• Client satisfaction and feedback

• Operational readiness and scheduling efficiency

• Communication turnaround time with families

• Error-free administrative and financial handling

COMPETENCIES & ATTRIBUTES

• Compassionate and emotionally mature
• Professional, respectful, and client-focused
• Strong leadership and team discipline
• High attention to detail
• Calm under pressure
• Integrity, reliability, and confidentiality
• Community presence and relationship-building skills
• Problem-solver with strong operational understanding

Requirements:

The Funeral Arrangement Consultant (FAC) is responsible for assisting bereaved families through the funeral arrangement process, ensuring professional guidance, empathetic communication, and smooth coordination between the family, funeral home staff, cemeteries, and service providers.

The role requires strong interpersonal care, administrative accuracy, and the ability to manage multiple arrangements simultaneously while maintaining Covision’s service excellence standards.

• Accuracy of arrangement documentation

• Quality and execution of funeral service delivery

• Client satisfaction and feedback

• Operational readiness and scheduling efficiency

• Communication turnaround time with families

• Error-free administrative and financial handling

COMPETENCIES & ATTRIBUTES

• Compassionate and emotionally mature
• Professional, respectful, and client-focused
• Strong leadership and team discipline
• High attention to detail
• Calm under pressure
• Integrity, reliability, and confidentiality
• Community presence and relationship-building skills
• Problem-solver with strong operational understanding

The Funeral Arrangement Consultant (FAC) is responsible for assisting bereaved families through the funeral arrangement process, ensuring professional guidance, empathetic communication, and smooth coordination between the family, funeral home staff, cemeteries, and service providers.

The role requires strong interpersonal care, administrative accuracy, and the ability to manage multiple arrangements simultaneously while maintaining Covision’s service excellence standards.

• Accuracy of arrangement documentation

• Quality and execution of funeral service delivery

• Client satisfaction and feedback

• Operational readiness and scheduling efficiency

• Communication turnaround time with families

• Error-free administrative and financial handling

COMPETENCIES & ATTRIBUTES

• Compassionate and emotionally mature
• Professional, respectful, and client-focused
• Strong leadership and team discipline
• High attention to detail
• Calm under pressure
• Integrity, reliability, and confidentiality
• Community presence and relationship-building skills
• Problem-solver with strong operational understanding

• Accuracy of arrangement documentation

• Quality and execution of funeral service delivery

• Client satisfaction and feedback

• Operational readiness and scheduling efficiency

• Communication turnaround time with families

• Error-free administrative and financial handling

• Compassionate and emotionally mature
• Professional, respectful, and client-focused
• Strong leadership and team discipline
• High attention to detail
• Calm under pressure
• Integrity, reliability, and confidentiality
• Community presence and relationship-building skills
• Problem-solver with strong operational understanding

• Funeral Arrangement Support
• Funeral Homes

• Certificate/Diploma in Business Management or Operations

• Minimum 1–2 years experience in:

  • Funeral arrangement, OR

  • Customer service in a high-contact environment, OR

  • Administrative role involving sensitive client interaction

• Strong communication skills in English + Sesotho/Setswana

• Must be emotionally mature, compassionate, and professional

• Ability to work under pressure, during weekends, and after hours (when required)

• Funeral services / mortuary operations training

• Customer care or hospitality qualification

• Grief counselling training or background

• First Aid or Health & Safety awareness

• Driver’s licence (advantage for removals/field coordination)

• Certificate/Diploma in Business Management or Operations

• Minimum 1–2 years experience in:

  • Funeral arrangement, OR

  • Customer service in a high-contact environment, OR

  • Administrative role involving sensitive client interaction

• Strong communication skills in English + Sesotho/Setswana

• Must be emotionally mature, compassionate, and professional

• Ability to work under pressure, during weekends, and after hours (when required)

• Funeral services / mortuary operations training

• Customer care or hospitality qualification

• Grief counselling training or background

• First Aid or Health & Safety awareness

• Driver’s licence (advantage for removals/field coordination)

• Certificate/Diploma in Business Management or Operations

• Minimum 1–2 years experience in:

  • Funeral arrangement, OR

  • Customer service in a high-contact environment, OR

  • Administrative role involving sensitive client interaction

• Strong communication skills in English + Sesotho/Setswana

• Must be emotionally mature, compassionate, and professional

• Ability to work under pressure, during weekends, and after hours (when required)

• Funeral arrangement, OR

• Customer service in a high-contact environment, OR

• Administrative role involving sensitive client interaction

• Funeral services / mortuary operations training

• Customer care or hospitality qualification

• Grief counselling training or background

• First Aid or Health & Safety awareness

• Driver’s licence (advantage for removals/field coordination)

• Certificate/Diploma in Business Management or Operations

• Minimum 1–2 years experience in:

  • Funeral arrangement, OR

  • Customer service in a high-contact environment, OR

  • Administrative role involving sensitive client interaction

• Strong communication skills in English + Sesotho/Setswana

• Must be emotionally mature, compassionate, and professional

• Ability to work under pressure, during weekends, and after hours (when required)

• Funeral services / mortuary operations training

• Customer care or hospitality qualification

• Grief counselling training or background

• First Aid or Health & Safety awareness

• Driver’s licence (advantage for removals/field coordination)