Description:
GUEST RELATIONS OFFICER
FRANSCHOEK - Cape Winelands (Western-Cape) - South Africa
STARTING DATE: A.S.A.P / December 2025
REPORTS to: Operations Manger / MD
TRADING HOURS & SHIFTS:
Tuesday to Sunday (days off rotate) 08:30 - 18:00 including break CLOSED on Mondays & Select Public Holidays 15x Working days off per annual leave cycleSALARY & COMPANY BENEFITS:
R15,000 - R18,000 per month (based on desired experience and skills) Incentives (at management's discretion) Medical Aid contributionMINIMUM REQUIREMENTS:
Matric (Grade 12) / Senior National Certificate Guest Relations / Front of House / Receptionist experience within a Hotel Spa or Cruise Ship Spa or similar land-based Day Spa Confident in liaising with local and international guests and the ability to build professional rapport Able to work under pressure in a guest-centric, demanding environment ESP Booking software or similar Spa Bookings software experience + Computer confident and able to do Daily Reports, Guest Communication (e-mail /whatsapp) Very well spoken, with clear and confident English (read, write and speak) Reliable transport to Franschhoek or be based directly in the area A qualification in Wellness, Spa or similar is highly advantageous Familiar with trends in Wellness, and understand treatment terminology Beautifully groomed and highly presentable - you are the face of the business and therefor have to look the part.SKILLS:
Digital communication with guests Guest preparation for services Attend to queries Operate incoming calls, e-mails or walk-ins Concierge services (recommendations for accommodations & activities) Guest check-in & check-out Marketing
03 Dec 2025;
from:
gumtree.co.za