General Manager

Description:

This is more than a job title. Its a calling for someone who brings not only proven leadership but also depth, grace, and a genuine love for hospitality. Were looking for a General Manager with character, intuition, and charisma someone who has already mastered the art of big-brand luxury but now longs for something warmer, and more soulful. A space where hospitality is not scripted, but lived. Where attention to detail isnt about ticking boxes, but creating moments that matter.
This boutique hotel and its award-winning fine dining restaurant in Cape Town offer just that: a place where you can lead a high-performing team, shape an unforgettable guest experience, and be part of a community that values heart as much as head. Youll be the visible anchor of the property hosting guests with natural warmth, working shoulder-to-shoulder with your team, and guiding the business with both wisdom and a lightness of touch.
If you're someone who finds joy in greeting returning guests by name, who knows how to create magic in the everyday, and if youre looking for a lifestyle fit for the next chapter in your career and life, wed love to meet you.

KEY RESPONSIBILITIES
Strategic & Operational Leadership Develop and execute annual business plans for the hotel and restaurant ensuring alignment with the group's vision and goals. Align operational goals with brand positioning, guest experience targets, and financial objectives. Lead cross-functional coordination between hotel and restaurant operations. Maintain and communicate the goodwill of the brand through site inspections, hosting journalists, and engaging with the market. Act as the primary liaison between the support office and the hotel and restaurant, ensuring effective communication and alignment of goals and strategies. Guest Experience, Innovation & Brand Standards Lead the guest experience from pre-arrival to post-departure, ensuring seamless luxury service across guest touchpoints. Monitor guest feedback channels and personally manage key complaints, using feedback as a learning opportunity. Maintain brand-aligned design, ambiance, and experiential offerings. Benchmark against industry trends and competitor offerings to maintain innovative service standards. Take a proactive, visible role in guest hosting to build relationships and ensure a personalized experience throughout the guest journey. Financial Management & Procurement Develop, manage, and report on property-level budgets and forecasts. Control costs, optimise profitability, and manage P&L for both entities. Support procurement negotiations to achieve favourable property and group-level agreements. Approve purchasing and capital expenditure in line with company policy.