Description:
- We're looking for a tech-savvy and detail-oriented Junior IT Support Technician to provide end-user support, maintain IT systems, and assist with infrastructure projects. The ideal candidate has experience with Microsoft 365, Azure, and a strong problem-solving mindset. This is a great opportunity to grow your IT career in a dynamic, fast-paced environment.
Support & Technical Assistance
- Provide desktop and end-user support to all employees.
- Implement IT instructions or requests as per company procedures.
- Assist with the rollout and implementation of IT projects.
- Continuously update the IT ticketing system with current information.
- Maintain and update site documentation.
- Track faults and generate reports.
- Provide regular feedback to stakeholders and your manager.
- Educate users on IT-related issues and company IT policies.
- Process Management
- Follow the support and ticketing process to manage IT issues.
- Deliver IT support within agreed service levels.
- Ensure employees understand and follow the ticketing process.
- Communicate clearly and effectively during issue resolution.
- Technology & Infrastructure
- Monitor IT infrastructure, including networks and computer systems.
- Identify areas for improvement or recurring problems and report them.
- Contribute to enhancing the stability and efficiency of IT systems.
- Maintain working knowledge of Microsoft 365.
Education:
- Relevant IT degree or diploma
- Microsoft 365 Fundamentals (MS-900)
- Microsoft Azure Fundamentals (AZ-900)
- ITIL v3/v4
- Minimum of 2 years in an IT support role
Hands-on experience with:
- Microsoft 365 environment
- Microsoft Azure environment
Key Competencies
Knowledge
- Strong customer service orientation
- Solid understanding of Microsoft 365, networking, and server maintenance
- Skills & Attributes
- Excellent verbal and written communication
- Strong troubleshooting and problem-solving skills
- Self-motivated with the ability to prioritize tasks
- Detail-oriented and accurate
- Methodical and well-organized
- Dependable and responsible
- Able to manage and defuse conflict situations
Apply for this role today, contact Sune Pienaar at Hire Resolve or on LinkedIn
You can also visit the Hire Resolve website: hireresolve.us or email us your CV: itcareers@hireresolve.za.com
We will contact you telephonically in 3 days should you be suitable for this vacancy.
Requirements:
- We're looking for a tech-savvy and detail-oriented Junior IT Support Technician to provide end-user support, maintain IT systems, and assist with infrastructure projects. The ideal candidate has experience with Microsoft 365, Azure, and a strong problem-solving mindset. This is a great opportunity to grow your IT career in a dynamic, fast-paced environment.
Support & Technical Assistance
- Provide desktop and end-user support to all employees.
- Implement IT instructions or requests as per company procedures.
- Assist with the rollout and implementation of IT projects.
- Continuously update the IT ticketing system with current information.
- Maintain and update site documentation.
- Track faults and generate reports.
- Provide regular feedback to stakeholders and your manager.
- Educate users on IT-related issues and company IT policies.
- Process Management
- Follow the support and ticketing process to manage IT issues.
- Deliver IT support within agreed service levels.
- Ensure employees understand and follow the ticketing process.
- Communicate clearly and effectively during issue resolution.
- Technology & Infrastructure
- Monitor IT infrastructure, including networks and computer systems.
- Identify areas for improvement or recurring problems and report them.
- Contribute to enhancing the stability and efficiency of IT systems.
- Maintain working knowledge of Microsoft 365.
Education:
- Relevant IT degree or diploma
- Microsoft 365 Fundamentals (MS-900)
- Microsoft Azure Fundamentals (AZ-900)
- ITIL v3/v4
- Minimum of 2 years in an IT support role
Hands-on experience with:
- Microsoft 365 environment
- Microsoft Azure environment
Key Competencies
Knowledge
- Strong customer service orientation
- Solid understanding of Microsoft 365, networking, and server maintenance
- Skills & Attributes
- Excellent verbal and written communication
- Strong troubleshooting and problem-solving skills
- Self-motivated with the ability to prioritize tasks
- Detail-oriented and accurate
- Methodical and well-organized
- Dependable and responsible
- Able to manage and defuse conflict situations
Apply for this role today, contact Sune Pienaar at Hire Resolve or on LinkedIn
You can also visit the Hire Resolve website: hireresolve.us or email us your CV: itcareers@hireresolve.za.com
We will contact you telephonically in 3 days should you be suitable for this vacancy.
- Provide desktop and end-user support to all employees.
- Implement IT instructions or requests as per company procedures.
- Assist with the rollout and implementation of IT projects.
- Continuously update the IT ticketing system with current information.
- Maintain and update site documentation.
- Track faults and generate reports.
- Provide regular feedback to stakeholders and your manager.
- Educate users on IT-related issues and company IT policies.
- Process Management
- Follow the support and ticketing process to manage IT issues.
- Deliver IT support within agreed service levels.
- Ensure employees understand and follow the ticketing process.
- Communicate clearly and effectively during issue resolution.
- Technology & Infrastructure
- Monitor IT infrastructure, including networks and computer systems.
- Identify areas for improvement or recurring problems and report them.
- Contribute to enhancing the stability and efficiency of IT systems.
- Maintain working knowledge of Microsoft 365.
- Relevant IT degree or diploma
- Microsoft 365 Fundamentals (MS-900)
- Microsoft Azure Fundamentals (AZ-900)
- ITIL v3/v4
- Minimum of 2 years in an IT support role
- Microsoft 365 environment
- Microsoft Azure environment
- Strong customer service orientation
- Solid understanding of Microsoft 365, networking, and server maintenance
- Skills & Attributes
- Excellent verbal and written communication
- Strong troubleshooting and problem-solving skills
- Self-motivated with the ability to prioritize tasks
- Detail-oriented and accurate
- Methodical and well-organized
- Dependable and responsible
- Able to manage and defuse conflict situations
03 Dec 2025;
from:
careers24.com