Where

General Manager

Job Placements
Johannesburg Full-day Full-time

Description:

Job Description

Job Overview:
The General Manager is responsible for overseeing and managing all aspects of the restaurants operations to ensure a world-class dining experience for guests. This role requires a strong leader with experience in fine dining, who can drive sales, manage staff effectively, maintain operational excellence, and create a welcoming and professional environment for both guests and employees.

Key Responsibilities:

1. Operations Management

  • Oversee daily restaurant operations, ensuring smooth and efficient functioning across front-of-house and back-of-house.

  • Organize and supervise staff shifts, ensuring proper coverage and operational efficiency.

  • Monitor operations closely and initiate corrective actions as needed to maintain high standards.

  • Implement new ideas to improve productivity, service efficiency, and upselling opportunities.

    2. Guest Experience & Service Excellence

    • Deliver superior guest services by maintaining a high standard of hospitality.

    • Ensure guest satisfaction through proactive engagement and service quality.

    • Develop strong relationships with regular customers to encourage repeat visits.

    • Respond efficiently to customer questions, feedback, and complaints, ensuring resolutions that uphold the restaurants reputation.

      3. Staff Management & Development

      • Hire, train, and evaluate staff performance to build a motivated and high-performing team.

      • Lead by example and delegate re

27 Nov 2025;   from: gumtree.co.za

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