Description:
Job Description Job Overview:
The General Manager is responsible for overseeing and managing all aspects of the restaurants operations to ensure a world-class dining experience for guests. This role requires a strong leader with experience in fine dining, who can drive sales, manage staff effectively, maintain operational excellence, and create a welcoming and professional environment for both guests and employees.
Key Responsibilities:
1. Operations Management
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Oversee daily restaurant operations, ensuring smooth and efficient functioning across front-of-house and back-of-house.
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Organize and supervise staff shifts, ensuring proper coverage and operational efficiency.
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Monitor operations closely and initiate corrective actions as needed to maintain high standards.
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Implement new ideas to improve productivity, service efficiency, and upselling opportunities.
2. Guest Experience & Service Excellence
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Deliver superior guest services by maintaining a high standard of hospitality.
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Ensure guest satisfaction through proactive engagement and service quality.
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Develop strong relationships with regular customers to encourage repeat visits.
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Respond efficiently to customer questions, feedback, and complaints, ensuring resolutions that uphold the restaurants reputation.
3. Staff Management & Development
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Hire, train, and evaluate staff performance to build a motivated and high-performing team.
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Lead by example and delegate re
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