Operations Manager

Description:

• Horizon Planning, Human Capital Management, Financial Management, Contracts/Supplier Management, Corporate Governance, Liaison- and Change Management, Continuous Leadership Development
• Networks, builds and maintains sound business relationships with customers
• Participates in the unit sales process in support of the Product Sales Representative and in conjunction with head office functions (Marketing & Sales, Pricing, Product Support, Mining department, etc.)
• Monitors market trends and analysis business opportunities with a view to maximising parts and equipment sales potential
• Monitors and approves steps in the unit sales process and monitors quality of service
• Reports on sales vs budget, problems, issues and continuous improvement issues
• Participates in and approves maintenance planning activities
• Manages the overall servicing process
• Manages and assumes accountability for correct job costing information
• Authorises credit notes and re-work
• Reports on service, costs and warranties
• Manages the parts sales process and authorises the parts obsolescence (scrapping) process
• Checks compliance to stock count policy & procedure and reviews stock reports
• Checks the safeguarding of assets
• Monitors issues with emergency- and back orders and resolves bottlenecks and delays
• Reviews Parts Variance Reports, Credit Note Reports, Parts Obsolescence Reports & makes decisions
• Collates and reports on parts data – metrics, budget vs actual, problems and issues & availability
• Plans work and resource allocation in physical warehouse
• Manages the warehouse function for the branch
• Assumes accountability for the correctness of data entry with regard to inbound-, outbound- and stock storage and counting activities
• Manages the Product Support function for the branch
• Provides feedback to centralised product support on machine trends, data and or other issues which may impact improvements/customer satisfaction.
• Manages and controls expenditure
• Monitors the quality of supplier services and providing feedback if unsatisfactory
• Liaises/negotiates with suppliers
• Reporting to management on branch profitability, plan vs actual and explanations for variances or outstanding issues
• Maintains and enables a physical environment conducive to productivity and a positive image
• Manages branch offices and branch assets
• Monitors the safe usage of company vehicles & assets
• Conducts regular inspections on offices, buildings, parking areas, warehouses and yards and arranges for maintenance, fixes as required
• Recommends and obtains approval for upgrades and maintenance
• Monitors, controls and reports fixed costs vs budget

Requirements:

• Horizon Planning, Human Capital Management, Financial Management, Contracts/Supplier Management, Corporate Governance, Liaison- and Change Management, Continuous Leadership Development
• Networks, builds and maintains sound business relationships with customers
• Participates in the unit sales process in support of the Product Sales Representative and in conjunction with head office functions (Marketing & Sales, Pricing, Product Support, Mining department, etc.)
• Monitors market trends and analysis business opportunities with a view to maximising parts and equipment sales potential
• Monitors and approves steps in the unit sales process and monitors quality of service
• Reports on sales vs budget, problems, issues and continuous improvement issues
• Participates in and approves maintenance planning activities
• Manages the overall servicing process
• Manages and assumes accountability for correct job costing information
• Authorises credit notes and re-work
• Reports on service, costs and warranties
• Manages the parts sales process and authorises the parts obsolescence (scrapping) process
• Checks compliance to stock count policy & procedure and reviews stock reports
• Checks the safeguarding of assets
• Monitors issues with emergency- and back orders and resolves bottlenecks and delays
• Reviews Parts Variance Reports, Credit Note Reports, Parts Obsolescence Reports & makes decisions
• Collates and reports on parts data – metrics, budget vs actual, problems and issues & availability
• Plans work and resource allocation in physical warehouse
• Manages the warehouse function for the branch
• Assumes accountability for the correctness of data entry with regard to inbound-, outbound- and stock storage and counting activities
• Manages the Product Support function for the branch
• Provides feedback to centralised product support on machine trends, data and or other issues which may impact improvements/customer satisfaction.
• Manages and controls expenditure
• Monitors the quality of supplier services and providing feedback if unsatisfactory
• Liaises/negotiates with suppliers
• Reporting to management on branch profitability, plan vs actual and explanations for variances or outstanding issues
• Maintains and enables a physical environment conducive to productivity and a positive image
• Manages branch offices and branch assets
• Monitors the safe usage of company vehicles & assets
• Conducts regular inspections on offices, buildings, parking areas, warehouses and yards and arranges for maintenance, fixes as required
• Recommends and obtains approval for upgrades and maintenance
• Monitors, controls and reports fixed costs vs budget

• Budgeting
• Operations Management: 3 to 4 years
• People Management Skills And Experience: 3 to 4 years
• Technical Support Management: 8 to 9 years

• 8 years’ or more experience in the construction and mining industry servicing multiple customers and managing an operational function with technical service support.
• 3 years operational management experience.
• Experience in the management of technical staff, business experience in customer liaison management, service level/contractual agreements, decision making and problem resolution in mining and construction industry (essential), financial management with regard to profitability and cost control, inventory management and reporting.

• ISO 9001/14001,
• OSHAS 18001,
• Occupational Health and Safety Act,
• Fundamentals of Labour Relations act,
• MS Word (High proficiency), MS Excel (High proficiency), MS Project & Outlook (High proficiency) MS PowerPoint (High proficiency),
• Valid Driver’s License (essential)

Qualifications

Business related diploma/qualification (NQF level 6 or higher)

Experience:

• 8 years’ or more experience in the construction and mining industry servicing multiple customers and managing an operational function with technical service support.
• 3 years operational management experience.
• Experience in the management of technical staff, business experience in customer liaison management, service level/contractual agreements, decision making and problem resolution in mining and construction industry (essential), financial management with regard to profitability and cost control, inventory management and reporting.

Specific knowledge requirements:

• ISO 9001/14001,
• OSHAS 18001,
• Occupational Health and Safety Act,
• Fundamentals of Labour Relations act,
• MS Word (High proficiency), MS Excel (High proficiency), MS Project & Outlook (High proficiency) MS PowerPoint (High proficiency),
• Valid Driver’s License (essential)