A Receptionist

Description:

This is a luxury lodge offering an immersive bush experience, combining refined comfort with authentic wildlife encounters. Guests enjoy personalized service, scenic surroundings, and a serene retreat designed for relaxation and adventure.

Candidate Requirements:

• Previous experience as a Receptionist or Office Assistant in a 5-star hotel, lodge, or spa environment is preferred.
• Must have verifiable references and a strong track record.
• Strong administrative and organizational skills.
• Ability to use initiative and work independently.
• Excellent customer service skills and professional communication.
• Fluent in spoken and written English and Afrikaans.
• Well-groomed, professionally dressed, and maintains high personal hygiene standards.
• Honest, courteous, punctual, and disciplined.
• Self-motivated, confident, and able to maintain composure under pressure.
• Computer literate with knowledge of Microsoft Office applications.Candidate Responsibilities:
  
  • Arrive 30 minutes prior to the start of your shift.
  • Manage the front desk, including switchboard and receiving of visitors.
  • Follow a strict no-cell-phone policy; personal phones must be signed in at the front desk.
  • Maintain comprehensive knowledge of the spa, treatments, facilities, and retail offerings.
  • Operate the spa scheduling system efficiently.
  • Maintain high standards of hygiene throughout the spa.
  • Assist in all areas as requested by management.
  • Successfully complete all practical and theory assessments provided by management.
  • Address clients formally and ensure therapists introduce themselves.
  • Ensure every client completes a consultation card prior to treatments, check for contraindications, obtain client signatures, and file appropriately after each visit.
  • Recommend and upsell treatments to clients.
  • Handle general office duties, including faxing, receiving parcels, message taking, and visitor management.
  • Assist management with various administrative and operational tasks.
  • Maintain the tidiness and professional appearance of the spa.
  • Manage office supplies, including stationery and refreshments.
  • Adhere to all Standard Operating Procedures (SOPs) of the property.
  • Be flexible with working hours as required.
  • Stay 30 minutes after your shift to ensure the spa is prepared for the next day.
  • Perform any additional duties necessary to support the smooth operation of the spa and business.This is a live-in position.