Description:
Location: Sandton, JohannesburgKey Responsibilities
Oversee the desks of consultants who are on leave (sick, annual, or educational), managing full portfolios including re-quotes, ongoing proposals, and client communication. Assist with brochure quotes and hosted or agent educational bookings, collaborating with the Sales team to ensure smooth trip execution. Participate in the implementation and testing of systems and operational procedures. Proactively chase provisional bookings for relevant team members. Follow up on inactive or "dead" leads during quieter periods. Support consultants by loading bookings during high-volume peak periods. Creatively plan and design tailored travel itineraries. Communicate clearly and consistently with agents, sales teams, preferred suppliers, and colleagues. Participate in emergency duty rotations as outlined by the Retail Emergency BOP. Rotate between early and late shifts weekly, ensuring team coverage. Maintain a calm, professional, and solutions-oriented approach when servicing agents and guests. Demonstrate an independent, curious, and proactive attitude. Knowledge Required
Deep passion for service excellence and guest satisfaction. Proficiency in Tourplan and Microsoft Office Suite is advantageous. Strong working knowledge of Southern and East Africa is preferred. Willingness and ability to continuously learn and support others. Skills Required
Thorough understanding of terms and conditions, product knowledge, and destination portfolios (both internal and third-party). Familiarity with travel industry channels and global market trends. Strong computer literacy, including: Tourplan (preferred) MS Word, Excel, PowerPoint, Outlook WETU Ability to formulate commercial strategies and make informed business decisions. Knowledge of sales methodologies and processes. Effective problem-solving and collaborative skills. Personal Attributes
Excellent interpersonal skills with a focus on guest delight. Strong sense of urgency, attention to detail, and commitment to deadlines. High levels of self-motivation and adaptability. Administrative focus with an eagerness to share knowledge and inspire peers. Motivated by purpose and outcomes rather than targets. Experience Required
A minimum of 35 years experience in inbound tour consulting. Successful candidates should demonstrate: An enquiring, methodical, and detail-oriented approach. Creativity, perseverance, and patience. Ability to handle pressure and repetitive tasks with energy and professionalism.Decisiveness, adaptab
25 Jun 2025;
from:
gumtree.co.za