Key Account Coordinator - Internal Sales Representative

Description:

A reputable, well established company based in Pomona requires a Key account coordinator-internal sales representative

DUTIES:

• Achieve set monthly turnover and margin budgets.
• Manage and grow a portfolio of key customer accounts. (50 key accounts NB and 150 normal clients)
• Accurate order processing
• Liaise and assist with technical info/alternatives if no stock available and expected delivery of orders
• Manage customer expectations
• Assist with and resolve customer complaints
• Proactively identify and engage with new customers through cold calling, lead generation, and market research
• Maintain accurate records of customer interactions, quotes, and orders in the CRM system
• Assist the accounts department with queries
• Reactivate lost or dormant accounts by building strong relationships and understanding client needs

Requirements:

• Achieve set monthly turnover and margin budgets.
• Manage and grow a portfolio of key customer accounts. (50 key accounts NB and 150 normal clients)
• Accurate order processing
• Liaise and assist with technical info/alternatives if no stock available and expected delivery of orders
• Manage customer expectations
• Assist with and resolve customer complaints
• Proactively identify and engage with new customers through cold calling, lead generation, and market research
• Maintain accurate records of customer interactions, quotes, and orders in the CRM system
• Assist the accounts department with queries
• Reactivate lost or dormant accounts by building strong relationships and understanding client needs

• Matric
• Diploma in sales/customer services (Advantageous)
• Fully Bilingual well spoken in English and Afrikaans
• Proven experience in internal sales, key accounts, or customer service, ideally within the industrial, automotive, or off-highway sectors. (under ground machinery)
• Mining experience would be beneficial
• Strong communication and interpersonal skills — able to build trust quickly and manage diverse customer relationships
• Technical product knowledge or understanding of off-highway or commercial vehicle components is advantageous

REQUIREMENTS:

• Matric
• Diploma in sales/customer services (Advantageous)
• Fully Bilingual well spoken in English and Afrikaans
• Proven experience in internal sales, key accounts, or customer service, ideally within the industrial, automotive, or off-highway sectors. (under ground machinery)
• Mining experience would be beneficial
• Strong communication and interpersonal skills — able to build trust quickly and manage diverse customer relationships
• Technical product knowledge or understanding of off-highway or commercial vehicle components is advantageous