Description:
Key Responsibilities:- Provide first- and second-line technical support to employees (hardware, software, network, and systems)
- Troubleshoot issues related to laptops/desktops, printers, mobile devices, and peripherals
- Assist with user account setup, password resets, and access management (Active Directory / Azure AD)
- Support the installation, configuration, and maintenance of operating systems and business applications
- Maintain and monitor network connectivity, Wi-Fi performance, and basic server health
- Log, track, and resolve support tickets within SLA timelines
- Assist with IT onboarding/offboarding processes
- Support routine maintenance tasks such as patching, backups, and security updates
- Help with inventory management of IT assets and equipment
Job Experience and Key Requirements:
- 13 years of IT support or helpdesk experience
- Strong troubleshooting skills across Windows (and/or Mac OS/Linux) environments
- Knowledge of Active Directory, Azure AD, and Office 365
- Basic understanding of networking (TCP/IP, DNS, DHCP, and Wi-Fi)
- Experience with ticketing systems (Jira, Freshdesk, ServiceNow, etc.)
- Familiarity with antivirus, security tools, and endpoint management
- Excellent communication and customer service skills
- Ability to work independently and within a team
- IT Certifications (A+, N+, MCSA, and Azure Fundamentals) are a plus
- Collaborate with the IT team to improve processes and enhance system reliability
25 Nov 2025;
from:
gumtree.co.za