Junior Systems Engineer

Description:

Main purpose of job role
Deliver remote support and maintenance services on desktops and occasionally servers for a variety of customers using a variety of Wintel technologies in line with customer contracts and ad hoc requirements. Occasional visits to client sites for ad-hoc consulting and SLA visits.

Main duties and responsibilities
•Responding to, troubleshooting, and then resolving incidents detected by the monitoring tools in use by our Network Operations Centre.
•Supporting 1st line incidents and requests.
•Assist with changes and small projects such as version upgrades.
•Develop and enhance relationships and communication throughout the company with peers and individuals external to the company.
•May assist or shadow occasionally on after hour support rotations.

Essential skills and experience
•Experience with providing remote desktop support on Windows 10 and 11.
•Basic experience in Windows Server environments including Server 2012 R2, 2016, 2019 and 2022.
•Basic experience with Active Directory, DNS, DHCP, File & Print etc.
•Patch management experience on endpoints and server infrastructure.
•Fundamental understanding of IP addressing, subnetting and routing.
•Strong communication (both written and verbally) and comfortable face to face.

Essential qualifications
•A+
•N+
•Microsoft Certification
MD 102 – Endpoint Administrator
MS900 - 365 Fundamentals
•Endpoint Security

Behavioral characteristics and competencies
•Wanting to learn and develop in a Managed Support Environment.
•Highly motivated, disciplined, and ambitious.
•Wanting to innovate, create value-add and deliver continual service improvement.
•Happy to work remotely as well as on site when required.
•Ability to work independently or as part of the team.
•Ability to perform well under pressure.
•Strong customer service orientation and awareness of service level agreements.
•Attention to detail, highly organized.
•A self-starter used to work in multi-skilled team environment to meet challenging and time related targets and service measurements.