Description:
Key Responsibilities:Strategy & Leadership: Develop and execute an operational systems management strategy aligned with business and IT goals; provide guidance and mentorship to a small technical team. Systems Management & Optimization: Oversee systems supporting service provisioning, activation, and customer service; ensure high stability, integration, and reliability. Enablement & Continuous Improvement: Analyze workflows, identify automation opportunities, and champion system enhancements that streamline operations. Governance & Vendor Management: Manage vendor relationships, SLAs, and compliance with security, data governance, and regulatory standards. Team & Stakeholder Collaboration: Lead and develop your team; communicate system performance, risks, and improvement initiatives to senior leadership.
Job Experience and Skills Required :
Education bachelors degree in information systems , Computer Science, Engineering, or a related technical discipline.
Experience Minimum of 7 years experience managing or supporting operational systems in a telecommunications or technology environment.
-At least 3 years experience in a team leadership or management role.
-Proven expertise in service provisioning, activation, and customer support processes.
-Experience with OSS (Operational Support Systems) and integrations with CRM/BSS platforms.
Skills leadership and team management capability.
- Excellent understanding of service delivery and operational workflows.
-Analytical, process-oriented, and focused on continuous improvement.
-Effective communicator with strong stakeholder engagement skills.
-Proven ability to lead cross-functional collaboration in dynamic environments
Apply now!
19 Nov 2025;
from:
gumtree.co.za